Artificial Intelligence | Comms Business

New Salesforce integration from Red Box uses voice data to generate sales performance insights

Red Box today announces Red Box AI Bridge for Salesforce Einstein is now available on Salesforce AppExchange, the company’s enterprise cloud marketpla

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IPsoft’s Amelia is now available in the Microsoft Azure Marketplace

IPsoft, an enterprise artificial intelligence (AI) company, has announced its membership to the Microsoft Partner Network and the availability of Amel

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Over half of the workforce is ready for AI says Genesys

More than half (57%) of UK companies are confident their staff is prepared for an artificial intelligence (AI) enabled workspace according to new rese

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Voice data: the rocket fuel of AI in contact centres

In this insight piece Mike De Cambra, global marketing director at Dubber, explains why AI is so crucial for gaining business edge from user generated

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UK businesses plan to adopt AI

New research has found that 60% of UK companies are already using artificial intelligence (AI), or plan to start using it in the next 12 months. Addit

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ConnectWise announce M&A activity and industry initiative

ConnectWise, the leading provider of business automation software for technology solution providers (TSPs), today announced the acquisitions of Contin

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Sidetrade launch AI tool on Salesforce AppExchange

Sidetrade today announced it has launched Sidetrade AI Sales & Marketing on Salesforce AppExchange, empowering customers to harness the power of Aimie

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SMEs must embrace automation says EACS

It has been a common trend that uptake in new technologies is slower amongst SMEs than that of major multinational companies, who have significantly m

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The UK risks falling behind global competitors over Artificial Intelligence

UK organisations risk falling behind global competitors unless they act now to accelerate their use of AI technology, according to a new report unveil

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Masergy introduces AIOps digital assistant for networks

Masergy has introduced Masergy AIOps, an integrated AI-based digital assistant for network, security and application optimisation. Masergy AIOps acts

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Experience Avaya to tackle APAC opportunities

Comms Business Live will be reporting directly from Singapore next week as Avaya kicks off its Experience Avaya event for the APAC region. Viewers can

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Atos and Google Cloud open AI lab in France

Atos and Google Cloud has inaugurated a joint artificial intelligence (AI) laboratory in the presence of Bruno Le Maire, French Minister of Economy an

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AI powered assistants to overtake PA’s in 2019

The number of big British businesses using Artificial Intelligence (AI) powered assistants will overtake those employing people as personal assistants

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Humans and AI can co-exist in Automation

There is much fear surrounding the impact that automation and artificial intelligence will have on the job market. Self-driving trucks, automated ware

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Avaya expands A.I. Connect ecosystem

Avaya has announced further expansion of its A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating

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Giving Machines a Voice

We are living through a time of almost unparalleled technological change. Not so long ago, ‘The Fourth Industrial Revolution’ would have been the stuf

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Retailers turn to AI in “challenging times”

With November reported to have the lowest shopper footfall since the 2008 recession and in store sales predicted to get worse in December, a new in-de

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Comms Business Live: AI picked as top 2019 channel trend

In the latest episode of Comms Business Live Editor David Dungay was joined by Sabio’s CIO, Stuart Dorman and James Parton, Strategic Partner Manager…

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Content Guru Holds Artificial Intelligence Symposium

January 24 will see Content Guru holding their brain Artificial Intelligence Symposium at the Natural History Museum in London. The event will ex

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AI transforms global print market

In Quocirca’s recent report, Global Print 2025, it was revealed that artificial intelligence (AI) is a core area that is leading to digital transforma

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