Call & Contact Centres | Comms Business

Oak Innovation and 8×8 team up on healthcare solution

Oak Innovation has announced a new partnership with 8x8 to deliver modern communications for healthcare providers and patients. Oak’s ContactAssist

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Vidicode UK purchases Retell call recording assets

Vidicode UK has announced it has purchased Retell’s IP and assets, as well as redeploying the company's former staff. This follows call recording vend

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Zoom to acquire Solvvy

Zoom has announced it has entered into a definitive agreement to acquire Solvvy, a conversational AI and automation platform for customer support. The

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Cirrus granted Royal Warrant

Cirrus has announced it has been granted a Royal Warrant, joining the ranks of innovative businesses to be given the seal of approval by Lord Chamberl

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Ringover kicks off recruitment drive

Ringover has said it will bolster its global team with one of its most substantial recruitment drives to date. Throughout 2022, Ringover will be hirin

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Alcatel-Lucent Enterprise and Avaya team up

Alcatel-Lucent Enterprise and Avaya has announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS composable solutions

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8×8 Conversation IQ now generally available

8x8 has announced availability of 8x8 Conversation IQ, which extends contact centre capabilities including quality management and speech analytics to

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The next big innovation

Hunter Middleton, chief product officer, 8x8, talks to Comms Business about the opportunity channel companies have to capitalise on the continuing mov

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Voiceflex launches Voiceflex Flow

Voiceflex has announced the launch of Voiceflex Flow, a unified platform that combines communications and contact centre as a service. The new offerin

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A competitive advantage

Andy Bannister, group head of sales, Tollring, explains how third-party analytics can help resellers enhance their call and contact centre offerings.

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Trust Business Partners teams up with Inovo

Trust Business Partners has announced a new agreement with Inovo, a provider of contact centre efficiency, productivity and customer experience soluti

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NEC integrates Univerge Blue Connect and Engage

NEC Enterprise Solutions has integrated two of its Univerge Blue Cloud Services. Users can now use Connect and Engage within a single application.

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Callroute expands services to Cisco Webex and Genesys Cloud CX

Callroute has announced that it is expanding its service integrations to collaboration tool Cisco Webex and CCaaS platform Genesys Cloud CX. In a s

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Instancy and the modern customer experience

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, discusses how to create instant experiences of high quality and consistency. In a

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Contextual contact centres in action

Marie Hamilton, central government account director at Avaya, outlines how HMCTS’ contextual contact centres are driving efficiency results HMCTS i

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Achieving a successful contact centre deployment

NICE and Nuvola Distribution outline how to overcome the pitfalls and problems that can come up when implementing a contact centre. In last week's

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Better together

Hilary King, head of marketing, Akixi, discusses the benefits of bringing call analytics and the customer experience together Customer satisfaction

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Adapting to the new hybrid work world

AVC One spotlights its BroadWorks and Webex Cisco as a Service Solutions... Cisco as a Service Solutions Cisco announced new Webex, Webex Customer E

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Conversational commerce and the evolution of CX post-Covid

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, examines how to deliver outstanding customer experiences. Delivering a superior c

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What are the typical pitfalls and problems of implementing a contact centre?

NICE and Nuvola Distribution outline common teething problems that can occur when implementing a contact centre, and how to avoid these. Part 1

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