Call & Contact Centres | Comms Business

NICE inContact reports record CXone sales

NICE inContact has announced its digital-first cloud contact center platform, CXone, has tripled sales in the past year and added a record number of n

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Cirrus partners with Vivio

Cirrus has announced a partnership with Vivio to provide integrated unified communications and contact centre services. Cirrus’ contact centre platfor

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Driving forward the post-Covid contact centre

Martin Taylor, deputy CEO at Content Guru, explains why unified communications will lead the way. The Covid-19 pandemic has had an unprecedented im

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Gamma acquires Mission Labs

Gamma has announced that it has acquired Mission Labs Limited. The Mission Labs team will work with Gamma’s existing technology team to develop and de

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The utility blueprint for customer experience innovation

Martin Taylor, deputy CEO at Content Guru, discusses why responding to changing customer behaviours and expectations is fundamental to business succes

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Tomorrow: how can you meet demand for service quality?

Businesses are taking a close look at their customer experience (CX) strategies to ensure they can survive and thrive in the current climate. This pre

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Upcoming webinar: Three steps to contact centre value creation

In a commercial environment stifled by uncertainty and recession, businesses seeking to survive and thrive are taking a close look at their customer e

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Tomorrow: roundtable with AudPro and Artemis Telecoms

When someone picks up the phone to a business these days, they want answers now… but with many teams working remotely most of these calls are handled

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Cirrus raises multi-million-pound investment from BGF

Cirrus has completed its first external funding round, securing a multi-million-pound investment from BGF along with flexible financing from NatWest’s

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Online Exclusive

Comms Business Live: Keeping pace with change

In this episode of Comms Business Live, Joe Pratten, hosted sales specialist at Gamma, and Andrew Tucker, success manager at Cirrus

, spoke to…

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Why contact centres must embrace the digital revolution

Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021. A lot has changed for contact centres in 2020. The signif

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“Managers need to be able to give hints without barging in.”

Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about how management can support their teams using contact centre so

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Why omnichannel is the ultimate differentiator

Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel. Even bef

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Click, deliver, repeat: Covid-19 and the subscription economy

Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy. Even before Covid-1

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Making the most of AI in the future customer experience centre

Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience. The

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“Being agile is critical in turbulent times.”

Nigel Dunn, managing director, Jabra EMEA North, spoke to Comms Business about how the company has supported its partners through this unprecedented y

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“Businesses have accelerated their digital transformation at an unprecedented pace.”

Adam Wilson, regional channel manager for EMEA at Vonage, spoke to Comms Business about the key differentiators in customer experience, shifting custo

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ResponseTap appoints new VP of sales

Call tracking technology provider ResponseTap has appointed Paul Wood (pictured) as its vice president of sales. This comes at a time when the company

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“The main home worker frustrations are poor communication quality, environmental distractions and comfort.”

Nigel Dunn, managing director at Jabra EMEA North, talks about solving the employee productivity challenge. CBM: What can be done to aid productivi

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“The digital age has transformed the way customers interact with brands.”

NICE inContact has been positioned the highest overall for its ability to execute in a new Gartner Magic Quadrant for Contact Center as a Service (CCa

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