Call & Contact Centres | Comms Business
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Vonage to acquire NewVoiceMedia for $350m

Vonage is currently in talks to acquire NewVoiceMedia, cloud Contact Center-as-a-Service (CCaaS) provider, for $350 million.

The acquisition…

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Kanoo selects Splicecom for contact centre

Kanoo Travel, a division of Yusuf bin Ahmed Kanoo Group (YBA Kanoo Group) has awarded the contract for a Splicecom cloud based contact centre solution

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Red Box Announces Voice Data Controller on Salesforce

Red Box has announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, part

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RingCentral utilises AI in the Contact Centre with Google

RingCentral will integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service ex

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Tollring demonstrates firm channel commitment with new strategic hires

Tollring demonstrates firm channel commitment with new strategic hires Uxbridge, UK – 5 July 2018: Software developer Tollring, specialising in te

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AI, Chatbots and Automation to Change Contact Centre Over Next 12 Months

Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 month

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VIA Invests in S4B Contact Centre Offering

Demand for a Skype for Business Contact Centre solution has led Nottingham-based VIA to further invest in its contact centre offering. Last year, V

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NewVoiceMedia Recognised as Fast Growing Company

NewVoiceMedia has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe. The 2018 Inc. 5000 Europe list serves

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Content Guru Partners UKCCF

Comprising six regional user groups, the UKCCF provides a platform for call centre and customer service professionals to meet and share ideas at a loc

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Sabio Looks to Shine with Bright

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, a customer service data and analysis experts. Bri

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Avaya Closes Spoken Acquisition

Avaya has closed its acquisition of Spoken Communications, the AI driven Contact Centre as a Service (CCaaS) solutions and customer experience managem

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8×8 Strives to Improve Customer Experience with X Series

8x8 has announced the launch of X Series, a new platform that combines call, collaboration, conferencing and contact centre solutions to help business

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Pennine Partners CC4SKYPE To Offer Omni-Channel Contact Centre Solution

Data and Networking specialist reseller Pennine has signed a UK partnership agreement with Netherlands customer care software provider, CC4Skype. T

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UK Jobs at Risk over Contact Centre Crisis

Smaller UK contact centres need to “evolve or fail”, according to alldayPA. The contact centre for the SME industry, reports that businesses face a ‘p

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Sabio Wins Avaya’s Contact Centre Partner of the Year Award

Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbica

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Agility Takes Avaya to Irish Partners

Avaya and Agility have added the Avaya “Powered by IP Office” UCaaS and CCaaS offering to their existing portfolio of wholesale products including Int

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IMImobile Brings Omnichannel Solution to KCOM Customer’s

IMImobile has signed a partner agreement with KCOM. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establ

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Avaya Makes First Acquisition Post-Chapter 11

Avaya acquired Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications bu

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WebRTC Disruption

WebRTC is not a new concept to the world, collectively as a market we have been speaking about it for over five years now. However, it hasn’t really t

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Keeping Service Consistent

With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to

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