Enghouse signs automation specialist converse360
Posted on 11/05/2020
Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develop
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Most Popular Call & Contact Centres News Stories
Lifesize offers free licenses to businesses 
NEC strikes global CCaaS and UCaaS agreements with Intermedi... 
Enghouse signs automation specialist converse360 
Cirrus deploys Link Pay+ to remote agents 
Exertis is the New Name for Micro-P 
Proximity Completes Accreditation Set 
Mitel & Aastra Announce Plan to Merge 
Vonage deploys AI Virtual Assistant to help call volume resp... 
C3 launches multi-channel contact centre 
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Ultra Communications in Partnership with The Volunteer Call... 
Coms furthers their ambition with Redstone acquisition 
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Cirrus appoints key Non-Executive Directors 
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Jabra Announce Bold Intentions for Contact Centre Market 
Lepper Helps Fluent Create New Jobs 
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NEC strikes global CCaaS and UCaaS agreements with Intermedia
Posted on 27/04/2020
NEC Corporation has announced a global strategic partnership with Intermedia. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE CONNECT, a
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Vonage deploys AI Virtual Assistant to help call volume response
Posted on 27/04/2020
Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 heal
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Cirrus deploys Link Pay+ to remote agents
Posted on 15/04/2020
Cirrus has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Link Pay+ is one of a range of solutions offered
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Enghouse supports advanced integration with MS Teams
Posted on 06/04/2020
Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise co
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Masergy release UCaaS and CCaaS trends report
Posted on 06/04/2020
Masergy has announced results from its new market trends report for Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS
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What will Customer Service look like in 2029?
Posted on 03/04/2020
Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership
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Lifesize offers free licenses to businesses
Posted on 17/03/2020
Lifesize has announced today that all organizations impacted by Coronavirus (COVID-19) worldwide are immediately eligible for an unlimited number of f
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Content Guru kicks off US expansion plan
Posted on 16/03/2020
Content Guru is expanding in the US with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete rang
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Lifesize merges with CCaaS provider Serenova
Posted on 11/03/2020
Lifesize and Serenova, a contact centre-as-a-service (CCaaS) provider, today announced a merger, creating a contact centre communications and workplac
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Genesys improves Employee Experience engine with nGUVU acquisition
Posted on 09/03/2020
Genesys has acquired its long-standing partner nGUVU to add gamification to its workforce engagement management (WEM) suite. Based in Montreal, Canada
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8×8 announces EveryCloud partnership
Posted on 10/02/2020
8x8 has announced its expansion into the South West of England with cloud communications consultancy, EveryCloud.
This continued partnership will n
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Genesys renames service Genesys Cloud
Posted on 21/01/2020
Genesys is changing the name of its flagship software as a service (SaaS) offering, PureCloud, to Genesys Cloud. This shift reflects the evolution of
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Enghouse expands French presence with Eptica S.A.
Posted on 16/12/2019
Enghouse Systems Limited has announced it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France.
With trailing annual rev
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Over half of the workforce is ready for AI says Genesys
Posted on 10/12/2019
More than half (57%) of UK companies are confident their staff is prepared for an artificial intelligence (AI) enabled workspace according to new rese
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Online Exclusive
2020 – A big year for Customer Experience
Posted on 10/12/2019
In the recent episode of Comms Business Live David Dungay was joined by Martin Taylor, Deputy CEO of ContentGuru and Matthew Dyer, Go-To-Market specia
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AI and the Contact Centre
Posted on 02/12/2019
The Contact Centre is going through a huge transformation right now as consumer demands and expectations on how they interact with businesses have nev
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8×8 targets public sector through new MLL Telecom relationship
Posted on 08/11/2019
8x8 has announced a new relationship with network solution provider MLL Telecom.
MLL Telecom designs and manages reliable and secure networks for a
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Masergy wins Cisco Webex Contact Centre Award
Posted on 16/10/2019
Masergy has won the #1 Global Webex Contact Centre Users Award, at the Cisco Contact Centre Summit 2019 held in Florida.
Masergy was honoured among
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Cirrus partners with Semafone to add Link Pay +
Posted on 10/10/2019
Cirrus is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS
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