AudPro simplifies its pricing structure
Posted on 17/08/2021
AudPro has announced it is introducing a new simplified pricing structure, aimed at helping resellers incorporate music-on-hold in their standard tele
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Most Popular Call & Contact Centres News Stories
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Avaya acquires CTIntegrations
Posted on 10/08/2021
Communications and collaboration solutions provider Avaya has announced the acquisition of contact centre software company CTIntegrations.
Based in
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Best of breed or full stack?
Posted on 09/08/2021
Martin Taylor, deputy CEO and co-founder at Content Guru, explains how to identify which workforce optimisation approach is best for your contact cent
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Blurred borders
Posted on 01/07/2021
What is driving the convergence of UC and CC solutions? Comms Business investigates.
Unified communications, or UC, and contact centre, CC, solutio
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Cirrus and Gamma solution supports RNIB call agents
Posted on 30/06/2021
Cirrus has partnered with Gamma to develop an accessibility solution for blind and partially sighted contact centre agents working at the Royal Nation
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Cirrus partners with Amillan
Posted on 03/06/2021
Cloud contact centre solutions provider Cirrus has announced a partnership with communications tech specialist Amillan.
The partnership will aim to
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PromptVoice equips the channel with revolutionary new service for in-queue on-hold audio
Posted on 24/05/2021
PromptVoice’s newly launched platform, PromptVoice Portal, promises to help resellers and MSPs enhance their voice propositions by providing superior
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Extending the value of Microsoft Teams
Posted on 20/05/2021
Brian Schwartz, product marketing, platform, at 8x8, explores how organisations can extend the value of Microsoft Teams through integrations.
A cor
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Preparing for a permanent hybrid working model
Posted on 13/05/2021
Mayur Pitamber, director of product marketing at 8×8, talks to Comms Business about the opportunities the channel community has to add value to the Mi
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Every UC needs a CC – Teams is no exception
Posted on 13/05/2021
Jon Dawson, chief revenue officer, Cirrus, explains why the contact centre should be embedded in Teams.
Over 90 per cent of UK businesses are now u
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Content Guru and Wavenet join forces
Posted on 12/05/2021
Content Guru and Wavenet have announced a new alliance that will see the two companies deliver transformational communications technology to organisat
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Teams has won the UCaaS battle
Posted on 06/05/2021
Andrew Tucker, partner success manager at Cirrus Response, examines where the explosion of Teams leaves contact centres.
Since the pandemic entered
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Wavenet transforms DVLA’s contact centre
Posted on 30/04/2021
DVLA has awarded Wavenet Limited a five-year contract to transform contact centre services and back-office telephony. The requirement was tendered thr
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VanillaIP and PromptVoice link up
Posted on 21/04/2021
VanillaIP has partnered with PromptVoice to offer contact centres and SMEs an add-on service that enhances caller experience. ProMusic is now availabl
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Gamma names Route 101 as a Platinum Partner
Posted on 19/04/2021
Route 101 has been awarded Platinum Partner status by UCaaS partner Gamma. Gamma said that this achievement reflects criteria such as customer service
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NICE inContact reports record CXone sales
Posted on 07/04/2021
NICE inContact has announced its digital-first cloud contact center platform, CXone, has tripled sales in the past year and added a record number of n
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Cirrus partners with Vivio
Posted on 31/03/2021
Cirrus has announced a partnership with Vivio to provide integrated unified communications and contact centre services. Cirrus’ contact centre platfor
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Driving forward the post-Covid contact centre
Posted on 22/03/2021
Martin Taylor, deputy CEO at Content Guru, explains why unified communications will lead the way.
The Covid-19 pandemic has had an unprecedented im
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Gamma acquires Mission Labs
Posted on 03/03/2021
Gamma has announced that it has acquired Mission Labs Limited. The Mission Labs team will work with Gamma’s existing technology team to develop and de
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The utility blueprint for customer experience innovation
Posted on 22/02/2021
Martin Taylor, deputy CEO at Content Guru, discusses why responding to changing customer behaviours and expectations is fundamental to business succes
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