News Stories | Comms Business

AudPro refines its Music on Hold service for the channel

AudPro has reduced the minimum order value for channel partners by 50% for its Music on Hold messaging service. After the success of its ‘Reduced P

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Dramatic decline in customer engagement during COVID-19 lockdown

Content Guru, a contact centre and customer engagement provider, has released data revealing the dramatic impact of COVID-19 and lockdown on customer

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Merging technology – UC & CC

The Contact Centre is starting to see the world of Unified Communications creep into the technology stack as companies look for ways to improve Custom

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15% of consumers want no human interaction

Despite a rise in online self-service, in industries ranging from insurance and travel to utilities, a survey, commissioned by intelligent call tracki

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Insight appoints Hedley to Managing Director

Insight has appointed Darren Hedley as Managing Director of the company’s United Kingdom and Ireland business. Currently Sales Director of Public Sect

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Sabio expands into France with Coverage Group acquisition

Sabio Group has announced the acquisition of Coverage Group, a french provider of customer experience and communications technology solutions. The acq

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Sytel launches version 11 of Softdial Contact Centre platform

Sytel announces version 11 of their Softdial Contact Center (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all s

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Koopid.ai helps Puzzel deliver seamless customer journeys

Koopid.ai has expanded its strategic partnerships through a new agreement with Puzzel. The partnership enables Puzzel's customers and partners to acce

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Contact Centres benefit from ‘New Normal’ during COVID-19 pandemic

Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav

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Enghouse signs automation specialist converse360

Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develop

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NEC strikes global CCaaS and UCaaS agreements with Intermedia

NEC Corporation has announced a global strategic partnership with Intermedia. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE CONNECT, a

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Vonage deploys AI Virtual Assistant to help call volume response

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 heal

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Cirrus deploys Link Pay+ to remote agents

Cirrus has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Link Pay+ is one of a range of solutions offered

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Enghouse supports advanced integration with MS Teams

Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise co

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Masergy release UCaaS and CCaaS trends report

Masergy has announced results from its new market trends report for Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS

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What will Customer Service look like in 2029?

Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership

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Lifesize offers free licenses to businesses

Lifesize has announced today that all organizations impacted by Coronavirus (COVID-19) worldwide are immediately eligible for an unlimited number of f

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Content Guru kicks off US expansion plan

Content Guru is expanding in the US with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete rang

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Lifesize merges with CCaaS provider Serenova

Lifesize and Serenova, a contact centre-as-a-service (CCaaS) provider, today announced a merger, creating a contact centre communications and workplac

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Genesys improves Employee Experience engine with nGUVU acquisition

Genesys has acquired its long-standing partner nGUVU to add gamification to its workforce engagement management (WEM) suite. Based in Montreal, Canada

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