News Stories | Comms Business

AudPro simplifies its pricing structure

AudPro has announced it is introducing a new simplified pricing structure, aimed at helping resellers incorporate music-on-hold in their standard tele

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Avaya acquires CTIntegrations

Communications and collaboration solutions provider Avaya has announced the acquisition of contact centre software company CTIntegrations. Based in

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Best of breed or full stack?

Martin Taylor, deputy CEO and co-founder at Content Guru, explains how to identify which workforce optimisation approach is best for your contact cent

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Blurred borders

What is driving the convergence of UC and CC solutions? Comms Business investigates. Unified communications, or UC, and contact centre, CC, solutio

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Cirrus and Gamma solution supports RNIB call agents

Cirrus has partnered with Gamma to develop an accessibility solution for blind and partially sighted contact centre agents working at the Royal Nation

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Cirrus partners with Amillan

Cloud contact centre solutions provider Cirrus has announced a partnership with communications tech specialist Amillan. The partnership will aim to

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PromptVoice equips the channel with revolutionary new service for in-queue on-hold audio

PromptVoice’s newly launched platform, PromptVoice Portal, promises to help resellers and MSPs enhance their voice propositions by providing superior

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Extending the value of Microsoft Teams

Brian Schwartz, product marketing, platform, at 8x8, explores how organisations can extend the value of Microsoft Teams through integrations. A cor

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Preparing for a permanent hybrid working model

Mayur Pitamber, director of product marketing at 8×8, talks to Comms Business about the opportunities the channel community has to add value to the Mi

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Every UC needs a CC – Teams is no exception

Jon Dawson, chief revenue officer, Cirrus, explains why the contact centre should be embedded in Teams. Over 90 per cent of UK businesses are now u

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Content Guru and Wavenet join forces

Content Guru and Wavenet have announced a new alliance that will see the two companies deliver transformational communications technology to organisat

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Teams has won the UCaaS battle

Andrew Tucker, partner success manager at Cirrus Response, examines where the explosion of Teams leaves contact centres. Since the pandemic entered

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Wavenet transforms DVLA’s contact centre

DVLA has awarded Wavenet Limited a five-year contract to transform contact centre services and back-office telephony. The requirement was tendered thr

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VanillaIP and PromptVoice link up

VanillaIP has partnered with PromptVoice to offer contact centres and SMEs an add-on service that enhances caller experience. ProMusic is now availabl

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Gamma names Route 101 as a Platinum Partner

Route 101 has been awarded Platinum Partner status by UCaaS partner Gamma. Gamma said that this achievement reflects criteria such as customer service

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NICE inContact reports record CXone sales

NICE inContact has announced its digital-first cloud contact center platform, CXone, has tripled sales in the past year and added a record number of n

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Cirrus partners with Vivio

Cirrus has announced a partnership with Vivio to provide integrated unified communications and contact centre services. Cirrus’ contact centre platfor

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Driving forward the post-Covid contact centre

Martin Taylor, deputy CEO at Content Guru, explains why unified communications will lead the way. The Covid-19 pandemic has had an unprecedented im

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Gamma acquires Mission Labs

Gamma has announced that it has acquired Mission Labs Limited. The Mission Labs team will work with Gamma’s existing technology team to develop and de

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The utility blueprint for customer experience innovation

Martin Taylor, deputy CEO at Content Guru, discusses why responding to changing customer behaviours and expectations is fundamental to business succes

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