Why contact centres must embrace the digital revolution
Posted on 26/11/2020
Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021.
A lot has changed for contact centres in 2020. The signif
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Guarantees from IT Sonix 
New Operations Director at Intelecom
“Managers need to be able to give hints without barging in.”
Posted on 26/11/2020
Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about how management can support their teams using contact centre so
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Why omnichannel is the ultimate differentiator
Posted on 26/11/2020
Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel.
Even bef
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Click, deliver, repeat: Covid-19 and the subscription economy
Posted on 26/11/2020
Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy.
Even before Covid-1
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Making the most of AI in the future customer experience centre
Posted on 26/11/2020
Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience.
The
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“Being agile is critical in turbulent times.”
Posted on 26/11/2020
Nigel Dunn, managing director, Jabra EMEA North, spoke to Comms Business about how the company has supported its partners through this unprecedented y
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“Businesses have accelerated their digital transformation at an unprecedented pace.”
Posted on 26/11/2020
Adam Wilson, regional channel manager for EMEA at Vonage, spoke to Comms Business about the key differentiators in customer experience, shifting custo
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ResponseTap appoints new VP of sales
Posted on 24/11/2020
Call tracking technology provider ResponseTap has appointed Paul Wood (pictured) as its vice president of sales. This comes at a time when the company
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“The main home worker frustrations are poor communication quality, environmental distractions and comfort.”
Posted on 19/11/2020
Nigel Dunn, managing director at Jabra EMEA North, talks about solving the employee productivity challenge.
CBM: What can be done to aid productivi
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“The digital age has transformed the way customers interact with brands.”
Posted on 19/11/2020
NICE inContact has been positioned the highest overall for its ability to execute in a new Gartner Magic Quadrant for Contact Center as a Service (CCa
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The mergence of unified comms and contact centres
Posted on 19/11/2020
Shaan Sood, European marketing manager at Sangoma, discusses why these two solutions should be a basic requirement for every business.
Before discu
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Building a powerful remote contact centre
Posted on 19/11/2020
Mat Cornish, EU director enterprise cloud, Avaya, discusses the technologies that can empower remote contact centre agents to deliver excellent custom
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Rewarding excellence: The benefits of delivering great customer experiences
Posted on 19/11/2020
Adam Wilson, regional channel manager for EMEA at Vonage, explains why outstanding customer experience hinges on the entire customer journey.
Custo
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The legacy battle is lost – but the investment is not
Posted on 19/11/2020
Andrew Tucker, success manager at Cirrus explains how to deliver true flexibility in an unpredictable environment.
Lockdown in the spring was the b
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Customer service in times of uncertainty
Posted on 19/11/2020
Martin Taylor, deputy CEO & co-founder of Content Guru, explains how today’s retailers can prepare for Black Friday.
2020 has no doubt been a tumul
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AudPro and MyPhones team up
Posted on 17/11/2020
MyPhones and AudPro have announced a new partnership for clients to sell and onboard music on hold services. The move will see MyPhones’ customers bei
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New Gartner Magic Quadrant spotlights contact centre solutions
Posted on 13/11/2020
Gartner has published a new Magic Quadrant for Contact Center as a Service (CCaaS). The report evaluated CCaaS providers that can serve customers arou
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“Technology decisions must be aligned with the changing work landscape.”
Posted on 12/11/2020
Nigel Dunn, managing director for EMEA North at Jabra, talks to Comms Business about the trends and opportunities on the horizon.
Comms Business Ma
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Remote working is here to stay; and not just for office workers
Posted on 12/11/2020
Rodolpho Cardenuto, president, applications group at Vonage, examines why organisations of all types and sizes need to wake up to a remote working fut
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“Creating differentiation and value requires more than checking the box.”
Posted on 12/11/2020
A new NICE inContact global research study has detailed the growing role of digital-first omnichannel experiences in fostering customer loyalty and ad
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