AudPro refines its Music on Hold service for the channel
Posted on 07/08/2020
AudPro has reduced the minimum order value for channel partners by 50% for its Music on Hold messaging service.
After the success of its ‘Reduced P
…
Most Popular Call & Contact Centres News Stories
AudPro refines its Music on Hold service for the channel 
Exertis is the New Name for Micro-P 
Dramatic decline in customer engagement during COVID-19 lock... 
Coms furthers their ambition with Redstone acquisition 
Secret Sauce Wins for Gamma Horizon at Comms Business Awards 
Cirrus appoints key Non-Executive Directors 
Enghouse supports advanced integration with MS Teams 
Cirrus deploys Link Pay+ to remote agents 
Call Centre Bugbears 
Latest NEC Contact Centre Release Streamlines the Multi-chan... 
Callmedia Announces New Expert Contact Product 
Pennine Partners CC4SKYPE To Offer Omni-Channel Contact Cent... 
Genesys renames service Genesys Cloud 
Lifesize merges with CCaaS provider Serenova 
Contact Centres benefit from ‘New Normal’ during... 
Sabio expands into France with Coverage Group acquisition 
15% of consumers want no human interaction 
Rapid Deployment From NextiraOne 
Fusion Coventry Appoints New Head 
ShoreTel Updates Contact Centre Solution
Dramatic decline in customer engagement during COVID-19 lockdown
Posted on 22/07/2020
Content Guru, a contact centre and customer engagement provider, has released data revealing the dramatic impact of COVID-19 and lockdown on customer
…
Merging technology – UC & CC
Posted on 10/07/2020
The Contact Centre is starting to see the world of Unified Communications creep into the technology stack as companies look for ways to improve Custom
…
15% of consumers want no human interaction
Posted on 08/07/2020
Despite a rise in online self-service, in industries ranging from insurance and travel to utilities, a survey, commissioned by intelligent call tracki
…
Insight appoints Hedley to Managing Director
Posted on 06/07/2020
Insight has appointed Darren Hedley as Managing Director of the company’s United Kingdom and Ireland business. Currently Sales Director of Public Sect
…
Sabio expands into France with Coverage Group acquisition
Posted on 06/07/2020
Sabio Group has announced the acquisition of Coverage Group, a french provider of customer experience and communications technology solutions. The acq
…
Sytel launches version 11 of Softdial Contact Centre platform
Posted on 02/07/2020
Sytel announces version 11 of their Softdial Contact Center (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all s
…
Koopid.ai helps Puzzel deliver seamless customer journeys
Posted on 11/06/2020
Koopid.ai has expanded its strategic partnerships through a new agreement with Puzzel. The partnership enables Puzzel's customers and partners to acce
…
Contact Centres benefit from ‘New Normal’ during COVID-19 pandemic
Posted on 03/06/2020
Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav
…
Enghouse signs automation specialist converse360
Posted on 11/05/2020
Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develop
…
Top Story
NEC strikes global CCaaS and UCaaS agreements with Intermedia
Posted on 27/04/2020
NEC Corporation has announced a global strategic partnership with Intermedia. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE CONNECT, a
…
Vonage deploys AI Virtual Assistant to help call volume response
Posted on 27/04/2020
Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 heal
…
Cirrus deploys Link Pay+ to remote agents
Posted on 15/04/2020
Cirrus has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Link Pay+ is one of a range of solutions offered
…
Enghouse supports advanced integration with MS Teams
Posted on 06/04/2020
Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise co
…
Masergy release UCaaS and CCaaS trends report
Posted on 06/04/2020
Masergy has announced results from its new market trends report for Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS
…
What will Customer Service look like in 2029?
Posted on 03/04/2020
Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership
…
Lifesize offers free licenses to businesses
Posted on 17/03/2020
Lifesize has announced today that all organizations impacted by Coronavirus (COVID-19) worldwide are immediately eligible for an unlimited number of f
…
Content Guru kicks off US expansion plan
Posted on 16/03/2020
Content Guru is expanding in the US with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete rang
…
Top Story
Lifesize merges with CCaaS provider Serenova
Posted on 11/03/2020
Lifesize and Serenova, a contact centre-as-a-service (CCaaS) provider, today announced a merger, creating a contact centre communications and workplac
…
Genesys improves Employee Experience engine with nGUVU acquisition
Posted on 09/03/2020
Genesys has acquired its long-standing partner nGUVU to add gamification to its workforce engagement management (WEM) suite. Based in Montreal, Canada
…
