Content Guru and Wavenet join forces
Posted on 12/05/2021
Content Guru and Wavenet have announced a new alliance that will see the two companies deliver transformational communications technology to organisat
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Most Popular Call & Contact Centres News Stories
Wavenet transforms DVLA’s contact centre 
Content Guru and Wavenet join forces 
Gamma acquires Mission Labs 
Contact Centre Lanscape Heads to the Clouds 
Lepper Helps Fluent Create New Jobs 
Comms Business Live: Keeping pace with change 
Cirrus raises multi-million-pound investment from BGF 
VanillaIP and PromptVoice link up 
NewVoiceMedia Appoints New Partner Manager 
999 Service Goes IP 
Ukash Installs ContactWorld 
SpliceCom Launch Advanced Business Management For Smaller Co... 
Avaya Expands Salesforce Alliance 
Genesys appoints Bates to CEO position 
Insight appoints Hedley to Managing Director 
15% of consumers want no human interaction 
Dramatic decline in customer engagement during COVID-19 lock... 
NICE inContact publishes annual CX transformation benchmark... 
Upcoming webinar: Three steps to contact centre value creati... 
Gamma names Route 101 as a Platinum Partner
Teams has won the UCaaS battle
Posted on 06/05/2021
Andrew Tucker, partner success manager at Cirrus Response, examines where the explosion of Teams leaves contact centres.
Since the pandemic entered
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Wavenet transforms DVLA’s contact centre
Posted on 30/04/2021
DVLA has awarded Wavenet Limited a five-year contract to transform contact centre services and back-office telephony. The requirement was tendered thr
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VanillaIP and PromptVoice link up
Posted on 21/04/2021
VanillaIP has partnered with PromptVoice to offer contact centres and SMEs an add-on service that enhances caller experience. ProMusic is now availabl
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Gamma names Route 101 as a Platinum Partner
Posted on 19/04/2021
Route 101 has been awarded Platinum Partner status by UCaaS partner Gamma. Gamma said that this achievement reflects criteria such as customer service
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NICE inContact reports record CXone sales
Posted on 07/04/2021
NICE inContact has announced its digital-first cloud contact center platform, CXone, has tripled sales in the past year and added a record number of n
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Cirrus partners with Vivio
Posted on 31/03/2021
Cirrus has announced a partnership with Vivio to provide integrated unified communications and contact centre services. Cirrus’ contact centre platfor
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Driving forward the post-Covid contact centre
Posted on 22/03/2021
Martin Taylor, deputy CEO at Content Guru, explains why unified communications will lead the way.
The Covid-19 pandemic has had an unprecedented im
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Gamma acquires Mission Labs
Posted on 03/03/2021
Gamma has announced that it has acquired Mission Labs Limited. The Mission Labs team will work with Gamma’s existing technology team to develop and de
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The utility blueprint for customer experience innovation
Posted on 22/02/2021
Martin Taylor, deputy CEO at Content Guru, discusses why responding to changing customer behaviours and expectations is fundamental to business succes
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Tomorrow: how can you meet demand for service quality?
Posted on 09/02/2021
Businesses are taking a close look at their customer experience (CX) strategies to ensure they can survive and thrive in the current climate. This pre
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Upcoming webinar: Three steps to contact centre value creation
Posted on 01/02/2021
In a commercial environment stifled by uncertainty and recession, businesses seeking to survive and thrive are taking a close look at their customer e
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Tomorrow: roundtable with AudPro and Artemis Telecoms
Posted on 25/01/2021
When someone picks up the phone to a business these days, they want answers now… but with many teams working remotely most of these calls are handled
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Cirrus raises multi-million-pound investment from BGF
Posted on 13/01/2021
Cirrus has completed its first external funding round, securing a multi-million-pound investment from BGF along with flexible financing from NatWest’s
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Why contact centres must embrace the digital revolution
Posted on 26/11/2020
Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021.
A lot has changed for contact centres in 2020. The signif
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“Managers need to be able to give hints without barging in.”
Posted on 26/11/2020
Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about how management can support their teams using contact centre so
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Why omnichannel is the ultimate differentiator
Posted on 26/11/2020
Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel.
Even bef
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Click, deliver, repeat: Covid-19 and the subscription economy
Posted on 26/11/2020
Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy.
Even before Covid-1
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Making the most of AI in the future customer experience centre
Posted on 26/11/2020
Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience.
The
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