News Stories | Comms Business

Enghouse signs automation specialist converse360

Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develop

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NEC strikes global CCaaS and UCaaS agreements with Intermedia

NEC Corporation has announced a global strategic partnership with Intermedia. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE CONNECT, a

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Vonage deploys AI Virtual Assistant to help call volume response

Vonage has announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 heal

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Cirrus deploys Link Pay+ to remote agents

Cirrus has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Link Pay+ is one of a range of solutions offered

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Enghouse supports advanced integration with MS Teams

Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise co

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Masergy release UCaaS and CCaaS trends report

Masergy has announced results from its new market trends report for Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS

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What will Customer Service look like in 2029?

Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership

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Lifesize offers free licenses to businesses

Lifesize has announced today that all organizations impacted by Coronavirus (COVID-19) worldwide are immediately eligible for an unlimited number of f

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Content Guru kicks off US expansion plan

Content Guru is expanding in the US with the appointment of a new senior hire and an enhanced global partner program designed to offer a complete rang

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Lifesize merges with CCaaS provider Serenova

Lifesize and Serenova, a contact centre-as-a-service (CCaaS) provider, today announced a merger, creating a contact centre communications and workplac

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Genesys improves Employee Experience engine with nGUVU acquisition

Genesys has acquired its long-standing partner nGUVU to add gamification to its workforce engagement management (WEM) suite. Based in Montreal, Canada

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8×8 announces EveryCloud partnership

8x8 has announced its expansion into the South West of England with cloud communications consultancy, EveryCloud. This continued partnership will n

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Genesys renames service Genesys Cloud

Genesys is changing the name of its flagship software as a service (SaaS) offering, PureCloud, to Genesys Cloud. This shift reflects the evolution of

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Enghouse expands French presence with Eptica S.A.

Enghouse Systems Limited has announced it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France. With trailing annual rev

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Over half of the workforce is ready for AI says Genesys

More than half (57%) of UK companies are confident their staff is prepared for an artificial intelligence (AI) enabled workspace according to new rese

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2020 – A big year for Customer Experience

In the recent episode of Comms Business Live David Dungay was joined by Martin Taylor, Deputy CEO of ContentGuru and Matthew Dyer, Go-To-Market specia

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AI and the Contact Centre

The Contact Centre is going through a huge transformation right now as consumer demands and expectations on how they interact with businesses have nev

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8×8 targets public sector through new MLL Telecom relationship

8x8 has announced a new relationship with network solution provider MLL Telecom. MLL Telecom designs and manages reliable and secure networks for a

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Masergy wins Cisco Webex Contact Centre Award

Masergy has won the #1 Global Webex Contact Centre Users Award, at the Cisco Contact Centre Summit 2019 held in Florida. Masergy was honoured among

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Cirrus partners with Semafone to add Link Pay +

Cirrus is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS

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