Call & Contact Centres | Comms Business | Page 2

Sabio Looks to Shine with Bright

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, a customer service data and analysis experts. Bri

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Avaya Closes Spoken Acquisition

Avaya has closed its acquisition of Spoken Communications, the AI driven Contact Centre as a Service (CCaaS) solutions and customer experience managem

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8×8 Strives to Improve Customer Experience with X Series

8x8 has announced the launch of X Series, a new platform that combines call, collaboration, conferencing and contact centre solutions to help business

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Pennine Partners CC4SKYPE To Offer Omni-Channel Contact Centre Solution

Data and Networking specialist reseller Pennine has signed a UK partnership agreement with Netherlands customer care software provider, CC4Skype. T

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UK Jobs at Risk over Contact Centre Crisis

Smaller UK contact centres need to “evolve or fail”, according to alldayPA. The contact centre for the SME industry, reports that businesses face a ‘p

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Sabio Wins Avaya’s Contact Centre Partner of the Year Award

Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbica

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Agility Takes Avaya to Irish Partners

Avaya and Agility have added the Avaya “Powered by IP Office” UCaaS and CCaaS offering to their existing portfolio of wholesale products including Int

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IMImobile Brings Omnichannel Solution to KCOM Customer’s

IMImobile has signed a partner agreement with KCOM. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establ

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Avaya Makes First Acquisition Post-Chapter 11

Avaya acquired Spoken Communications, an innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications bu

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WebRTC Disruption

WebRTC is not a new concept to the world, collectively as a market we have been speaking about it for over five years now. However, it hasn’t really t

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Keeping Service Consistent

With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to

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4net Wins npower Deal for Contact Centre

4net Technologies has combined with BT and Avaya to provide the UK energy company npower with a cloud-based contact centre solution. 4net Technolog

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Contact Centres are being Digitally Transformed

Three Questions: How significant is the role of the contact centre within a Digital Transformation (DX), what do vendors understand by the term ‘Omni-

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Cavell Outlines Cloud Contact Centre Opportunity for SP’s

In their latest webinar, the Cavell Groups' senior analyst Dom Black, takes a look at the Contact Centre market opportunities for the service provider

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A Sea Change for Contact Centres

In a fast moving and dynamic market Contact Centre solutions and how to sell them are being impacted by an array of factors that include Digital Trans

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Avaya Looks to AI for Next Wave of Contact Centre and UC Innovation

Avaya has turned its new focus to the development and application of artificial intelligence technologies (AI) in contact centers and unified communic

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Avaya Launches ACS with BT Wholesale

Avaya today announced the UK launch of ACS Select, hosted securely on the BT Wholesale network. The service enables mid-market organisations with lega

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Plantronics Launches New Models with Analytics

Plantronics has announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-yo

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Call Services

The Call Services market remains integral to the Channel in 2017 as key players start to gain traction with their cloud services. The complexities in

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Splicecom Partners with Macfarlane for Omni-Channel Contact Centre

Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Custo

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