Call & Contact Centres | Comms Business | Page 4

Pindrop Tackles Fraud with Genesys

Pindrop has announced a reseller agreement with Genesys. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Det

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Enghouse Signs Koris to Partner Programme

Enghouse Interactive has signed up Koris, a UK-based managed services provider, as a new member of its EMEA partner programme. Under the terms of the

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New Portal from Enghouse

Enghouse Interactive today announced the immediate availability of the CCSP Provisioning Portal, a new self-service administration tool for provisioni

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Sabio Secures Investment

Customer contact technology specialist Sabio has announced that it will be accelerating its growth strategy having secured a significant multi-million

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Companies Lose Out As Customers Can’t Get Through First Time

Companies losing out on vital new business as one in three of those struggling to get through are new customers. When they last called a company, j

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Outsourcery Shares Suspended as Asset Buyer Sought

Troubled cloud applications reseller Outsourcery had its shares suspended on AIM last week as the company announced it was unable to complete its fina

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Outsourcery Launch Contact Centre

Outsourcery has announced a further extension to its product range. Contact Centre from Outsourcery claims to combine all the existing functionality o

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Genesys Promotes Schuh to Manage EMEA Channel

Genesys has announced that Friedbert Schuh has been promoted to the position of Senior Vice President and General Manager, EMEA. In his new position S

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Maintel Partners with Secure Payment Provider

Maintel has partnered with Semafone, a provider of secure payment software for contact centres, retailers and merchants that take Cardholder Not Prese

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C3 Upgrades Contact Platform

COMPUTER telephony specialist C3 has enhanced its multi-channel platform Contact with increased and improved reporting options. The latest roll-out

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NewVoiceMedia Ranks in European Top 50

NewVoiceMedia has ranked in ‘The Tech Tour Growth 50 of 2016’, a list of the fastest-growing tech companies in Europe, as selected by Tech Tour and pa

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Content Guru Wins Queen’s Award

The Queen’s Awards are for outstanding achievement in UK enterprise and the highest business accolades available in the fields of International Trade,

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NetPay and Silver Lining Partner

In today’s super-connected world, consumers are becoming more and more discerning and demanding in the way they interact with businesses. Merchants ar

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Plantronics Supplies KNOWHOW with EncorePro Headsets

Contact Centre specialist KNOWHOW, which provides customer care and support for well-known high-street retailers Currys and PC World, is upgrading the

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Avaya Renews Channel Partner Program

Communications vendor Avaya has announced changes to the company’s channel partner programme. The company says it is encouraging the entrepreneur

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Sabio Wins LV Contract

LV= has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure. LV= will take adv

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Brüel & Kjær Implement Contact Centre and S4B

Brüel & Kjær has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking from Interoute. The new com

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Enghouse Signs Voyager Networks

In a move that will significantly extend the footprint of its flagship solutions, the Enghouse Interactive Communications Center (EICC) and the Qualit

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Are You PCI DSS Compliant?

With Christmas fast approaching, contact centres are preparing for an escalation in calls and transactions that the festive season brings.  However wi

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EasyContactNow Accepted on to G-Cloud

8x8's EasyContactNow (ECN) cloud contact management solution has been accepted for inclusion on G-Cloud 7, the government’s online digital marketplace

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