Call & Contact Centres | Comms Business | Page 5

Xerox Survey Reveals Call Centre is Still the Default Option

A new Xerox report, ‘The State of Customer Service 2015’ reveals that 47% of consumers who called their telecoms supplier in the past year would have

Read

Intelecom Reveals Contact Centre Insights

Intelecom has released the results of its latest survey of 400+ contact centre professionals regarding where they are today and what lies ahead for th

Read

Interoute Launches Cloud Contact Centre

Interoute has launched its cloud hosted Contact Centre add-on for Hosted Microsoft Skype for Business (SfB) and Microsoft Lync. Interoute Hosted Conta

Read

Maintel Partners with Interactive Intelligence

Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact cent

Read

It’s a Hybrid World

The call and contact centre market in the UK is buoyant; from small informal call answering set-ups through to large scale industrial strength operati

Read

Sabio Wins Westcon Partner Award

Sabio, the customer contact technology specialist, has won WestconGroup’s 2015 UK & Ireland Growth partner award following an impressive 40% growth in

Read
Top Story

BroadSoft Ups the Tempo with Integration Announcements

At its annual Connections partner conference held this week in Phoenix, Arizona, Broadsoft has made a number of announcements for their hosted/cloud b

Read

Vax Win Contact Centre of the Year

NewVoiceMedia has helped Vax win Contact Centre of the Year – over 50 seats, at the Midlands Contact Centre Forum Awards. Run by The UK Contact Cen

Read

Jabra Identifies Channel Winners

Headset vendor Jabra has revealed the winners of their UK&I channel awards, following their recent one-day Jabra Velocity 2015 Partner Event, held thi

Read

Stuck on Hold Ranked as Top Annoyance

As National Customer Service Week commences today in the UK, new survey results suggest that more than 15 million UK adults rank being stuck on hold w

Read
Online Exclusive

Viva Las Vegas!

Manchester based Trust Distribution has just returned from a five-day trip to Las Vegas, the gambling capital of the world, with 12 of their Mitel res

Read

Contact Centres Vulnerable to Fraud Attacks

62% of IT Managers and Operations Managers in Contact Centres revealed that they are reluctant to make payments over the phone in their personal lives

Read

Frost & Sullivan Release Contact Centres Buying Guide

Choosing a contact centre solutions partner in Europe, Middle East and Africa (EMEA) has become complex owing to the presence of myriad contact center

Read
Top Story

Cobley to Oversee CyTrack UK Operations

Multi-channel contact centre and telephony applications software vendor CyTrack Intelligence Systems has appointed Steve Cobley (pictured) to oversee

Read

Syntec Rebrand Sparks Growth

Syntec claims it is enjoying a period of new business from new and existing customers in the UK and internationally since completing it’s rebranding f

Read

NewVoiceMedia Makes Times Top 100

NewVoiceMedia has been recognised in the Sunday Times Hiscox Tech Track 100, reflecting its rapid international expansion. NewVoiceMedia secured 66

Read

Sinclair Voicenet Appoint Applications Consultant

Sinclair Voicenet has appointed Christopher Ayton as Applications Consultant. In this new role he will consult with customers in a wide range of mark

Read

Travis Perkins Implements Storm

Travis Perkins has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm cloud con

Read

Frost & Sullivan Steer Contact Centre Buyers

Migrating communications systems to the cloud has been one of the dominant trends in the European contact centre industry over the past decade. An ups

Read

Elitetele Urges Companies to Review Compliance Practises

In the midst of the most significant changes to data protection in the EU since 1995, ninety-seven per cent of UK consumers still don’t know what happ

Read