Call & Contact Centres | Comms Business | Page 5

Maintel Partners with Interactive Intelligence

Maintel has partnered with customer engagement solutions vendor Interactive Intelligence to provide customers with a flexible omnichannel contact cent

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It’s a Hybrid World

The call and contact centre market in the UK is buoyant; from small informal call answering set-ups through to large scale industrial strength operati

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Sabio Wins Westcon Partner Award

Sabio, the customer contact technology specialist, has won WestconGroup’s 2015 UK & Ireland Growth partner award following an impressive 40% growth in

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BroadSoft Ups the Tempo with Integration Announcements

At its annual Connections partner conference held this week in Phoenix, Arizona, Broadsoft has made a number of announcements for their hosted/cloud b

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Vax Win Contact Centre of the Year

NewVoiceMedia has helped Vax win Contact Centre of the Year – over 50 seats, at the Midlands Contact Centre Forum Awards. Run by The UK Contact Cen

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Jabra Identifies Channel Winners

Headset vendor Jabra has revealed the winners of their UK&I channel awards, following their recent one-day Jabra Velocity 2015 Partner Event, held thi

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Stuck on Hold Ranked as Top Annoyance

As National Customer Service Week commences today in the UK, new survey results suggest that more than 15 million UK adults rank being stuck on hold w

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Online Exclusive

Viva Las Vegas!

Manchester based Trust Distribution has just returned from a five-day trip to Las Vegas, the gambling capital of the world, with 12 of their Mitel res

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Contact Centres Vulnerable to Fraud Attacks

62% of IT Managers and Operations Managers in Contact Centres revealed that they are reluctant to make payments over the phone in their personal lives

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Frost & Sullivan Release Contact Centres Buying Guide

Choosing a contact centre solutions partner in Europe, Middle East and Africa (EMEA) has become complex owing to the presence of myriad contact center

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Cobley to Oversee CyTrack UK Operations

Multi-channel contact centre and telephony applications software vendor CyTrack Intelligence Systems has appointed Steve Cobley (pictured) to oversee

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Syntec Rebrand Sparks Growth

Syntec claims it is enjoying a period of new business from new and existing customers in the UK and internationally since completing it’s rebranding f

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NewVoiceMedia Makes Times Top 100

NewVoiceMedia has been recognised in the Sunday Times Hiscox Tech Track 100, reflecting its rapid international expansion. NewVoiceMedia secured 66

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Sinclair Voicenet Appoint Applications Consultant

Sinclair Voicenet has appointed Christopher Ayton as Applications Consultant. In this new role he will consult with customers in a wide range of mark

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Travis Perkins Implements Storm

Travis Perkins has enhanced customer experiences while slashing response and contact handling times, following the implementation of a storm cloud con

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Frost & Sullivan Steer Contact Centre Buyers

Migrating communications systems to the cloud has been one of the dominant trends in the European contact centre industry over the past decade. An ups

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Elitetele Urges Companies to Review Compliance Practises

In the midst of the most significant changes to data protection in the EU since 1995, ninety-seven per cent of UK consumers still don’t know what happ

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Recruits Take the Lead

Major local employer, Fusion Contact Centre Services, part of the BGL Group, has taken its next step in shaping the future, with the appointment of se

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Secret Sauce Wins for Gamma Horizon at Comms Business Awards

Gamma has been awarded ‘Most Innovative Cloud-based Channel Product’ for its flagship hosted telephony solution, Horizon, at the Comms Business Awards

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BT WHOLESALE ADDS YEALINK HANDSETS TO ITS HOSTED CENTREX SERVICE

BT Wholesale has agreed a four year contract with Yealink UK to supply SIP handsets through the BT Wholesale Centrex hosted service. The agreement

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