Communication Software | Comms Business

Retailers neglecting Facebook and Twitter turn consumers off

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements,

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Akixi analytics products now available with VanillaIP

VanillaIP has struck a deal with analytics specialist Akixi to give resellers the opportunity to drive up ARPU, margin and deal closing revenues. A

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Tim Sayer returns to Strategic Imperatives as COO

Strategic Imperatives today announces the appointment of Tim Sayer as Chief Operating Officer (COO) and Matt Brewster as Chief Technology Officer (CTO

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Tollring partners with Novum Networks in Australia

Novum Networks has chosen to partner with Tollring to deliver iCall Suite call analytics and recording to its partners and customers across Asia Pac.

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Kakapo launches Twitter queues for BroadWorks

Kakapo Systems has today announced the general availability of its Twitter queues for BroadSoft. This is an extension of the Unity Contact Center…

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Union Street completes Streets Ahead Tour

Union Street Technologies recently held the Irish leg of its ‘Streets Ahead Tour’. Starting at the luxurious Marker Hotel in Dublin, then moving on to

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TeamViewer integrates with Zoho CRM

TeamViewer has announced that its remote assistance platform is fully integrated with Zoho CRM, a cloud-based customer relationship management platfo

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First swcomm employees complete apprenticeship scheme

The first raft of employees has completed South West Communications Group’s inaugural apprenticeship scheme. Initiated in 2017, swcomms’ board has

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James Emm and Phillip Reynolds hand over the reins at Oak

Oak Innovation merged Oak Innovation, based in the UK, and OakSI, based in Canada, to acclerate their move to the cloud. The combined company will

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Daryl Pile

Gamma launches The Technical Alliance Programme

Gamma has launched a new tier to their Partner Programme. The Technical Alliance Programme aims to recognise Gamma partners who are committed to keepi

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TeleWare launches IM & group messaging on Re:Call

TeleWare has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging. Re:Call provi

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Xelion launches MiFID II compliant call recording

Xelion has included MiFID II (Markets in Financial Instruments Directive) compliant call recording in the latest version of the Xelion service. MiFID

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Qunifi offers native connector for Teams Direct Routing

Microsoft Teams is one of the fastest growing business apps in Microsoft history with over 155 million user opportunities worldwide. In June 2018 Micr

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Pure IP leverages Ribbon’s SBC for Teams routing

Ribbon Communications has announced that Pure IP, a specialist provider of custom-built, fully supported and secure voice networks, is leveraging Ribb

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Ultracomms awarded patent for answer machine technology

Contact centre technology specialist Ultracomms has been awarded a European patent for its answer machine detection technology, AMD+. AMD+ helps ca

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NDG powers One-Touch portal with Union Street Technology

To enhance its partner service offering, NDG Supernet, a wholesale supplier of communications and connectivity services to the channel, has launched O

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Frameworx to expand bvoip coverage in UK

Frameworx has partnered with US based bvoip to expand its coverage in the UK and Ireland. Frameworx provides consultancy, global distribution servi

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Red Box unlocks voice value with Global Relay

Red Box has revealed a partnership with Global Relay which will enable customers to use Global Relay’s search, surveillance, and analytics tools to un

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Specialist Rae joins Union Street

Union Street Technologies has appointed industry specialist Jonny Rae as Business Development Manager. In his new role, Rae will report to Union Stree

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Smart speech market to reach $15.5 billion by 2029

The recent global market report Voice, Speech, Conversation-Based User Interfaces 2019-2029: Technologies, Players, Markets from IDTechEx Research for

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