Communication Software | Comms Business
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Tekton looks to create an ‘upheaval’ in the UK billing market

Following a beta launch earlier this year a new entrant to the UK comms billing market aims to 'create upheaval' among established channel billers as

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Experience Avaya – Singapore

Experience Avaya Jim Chirico, CEO of Avaya, has had a pretty eventful eighteen months sailing the ship. Not only did he lead the company out of Chapt

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Union Street joins Institute of Customer Service

Union Street Technologies has become a member of the Institute of Customer Service. This move reflects the company’s commitment to deliver outstanding

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Aurora launches as new independent business

As of April 1st, 2019 Aurora Kendrick James Ltd (Aurora) became its own independent reseller software company. While still independent, Aurora remains

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Tollring launches hybrid iCall Suite for on-premises PBX

Tollring has announced the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone

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Red Box selected as preferred partner for voice data insights on Dynamics

Red Box has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the da

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Tollring makes KPI-driven insights accessible for SMEs

Tollring has announced a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-mar

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Tango and ASC enhance compliant mobile communications recording solutions

Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises. The joint solution leve

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Retailers neglecting Facebook and Twitter turn consumers off

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements,

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Akixi analytics products now available with VanillaIP

VanillaIP has struck a deal with analytics specialist Akixi to give resellers the opportunity to drive up ARPU, margin and deal closing revenues. A

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Tim Sayer returns to Strategic Imperatives as COO

Strategic Imperatives today announces the appointment of Tim Sayer as Chief Operating Officer (COO) and Matt Brewster as Chief Technology Officer (CTO

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Tony Martino

Tollring reports 337% growth in endpoints/licenses

Tollring has reported exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to co

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Tollring partners with Novum Networks in Australia

Novum Networks has chosen to partner with Tollring to deliver iCall Suite call analytics and recording to its partners and customers across Asia Pac.

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Kakapo launches Twitter queues for BroadWorks

Kakapo Systems has today announced the general availability of its Twitter queues for BroadSoft. This is an extension of the Unity Contact Center…

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Union Street completes Streets Ahead Tour

Union Street Technologies recently held the Irish leg of its ‘Streets Ahead Tour’. Starting at the luxurious Marker Hotel in Dublin, then moving on to

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TeamViewer integrates with Zoho CRM

TeamViewer has announced that its remote assistance platform is fully integrated with Zoho CRM, a cloud-based customer relationship management platfo

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First swcomm employees complete apprenticeship scheme

The first raft of employees has completed South West Communications Group’s inaugural apprenticeship scheme. Initiated in 2017, swcomms’ board has

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James Emm and Phillip Reynolds hand over the reins at Oak

Oak Innovation merged Oak Innovation, based in the UK, and OakSI, based in Canada, to acclerate their move to the cloud. The combined company will

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Daryl Pile

Gamma launches The Technical Alliance Programme

Gamma has launched a new tier to their Partner Programme. The Technical Alliance Programme aims to recognise Gamma partners who are committed to keepi

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TeleWare launches IM & group messaging on Re:Call

TeleWare has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging. Re:Call provi

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