Communication Software | Comms Business

CounterPath announces CRM integrations

CounterPath has announced today that three reseller partners have successfully developed Customer Relationship Management (CRM) integrations with Bria

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Molloy takes Aurora’s software to partners

At Channel Live this month Ant Molloy, CEO of Aurora, announced that under his new structure he will be bringing Aurora's software to market for resel

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Terry McKeever – Tekton Interview

CMB: Are organisations still buying CPE based billing solutions in these days of cloud-based business applications? Harry Mckeever (HM): In a w

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Oak launches ContactAssist

Oak Innovation has launched ContactAssist, an all-new platform that supports digital transformation by integrating customer relationship management wi

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Union Street achieves 4.5 customer satisfaction rating

Union Street Technologies has achieved an average rating of 4.5 out of 5 in an ongoing customer satisfaction survey. Since May of this year, the compa

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24 Seven Communications launches Pod at Channel Live!

In this interview Alex Grant, Director of 24 Seven Cloud Communications Limited, about the launch of their new UC platform, Pod, at Channel Live Co

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Honeywell goes global with Guided Work Solutions

Honeywell has announced two new resellers to help bring its Guided Work Solutions software offering to small- and medium-sized distribution centres gl

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Masergy launches Intelligent Service Control portal

Masergy today announced the next evolution of its Intelligent Service Control (ISC) portal that enhances the application user experience, transparency

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Too much choice for VoIP says Amvia

A rapid increase in the number of VoIP providers in the UK has given businesses around the country a wealth of extra choice – but this isn’t necessari

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Tekton looks to create an ‘upheaval’ in the UK billing market

Following a beta launch earlier this year a new entrant to the UK comms billing market aims to 'create upheaval' among established channel billers as

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Experience Avaya – Singapore

Experience Avaya Jim Chirico, CEO of Avaya, has had a pretty eventful eighteen months sailing the ship. Not only did he lead the company out of Chapt

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Union Street joins Institute of Customer Service

Union Street Technologies has become a member of the Institute of Customer Service. This move reflects the company’s commitment to deliver outstanding

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Aurora launches as new independent business

As of April 1st, 2019 Aurora Kendrick James Ltd (Aurora) became its own independent reseller software company. While still independent, Aurora remains

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Tollring launches hybrid iCall Suite for on-premises PBX

Tollring has announced the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone

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Red Box selected as preferred partner for voice data insights on Dynamics

Red Box has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the da

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Tollring makes KPI-driven insights accessible for SMEs

Tollring has announced a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-mar

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Tango and ASC enhance compliant mobile communications recording solutions

Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises. The joint solution leve

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Retailers neglecting Facebook and Twitter turn consumers off

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements,

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Akixi analytics products now available with VanillaIP

VanillaIP has struck a deal with analytics specialist Akixi to give resellers the opportunity to drive up ARPU, margin and deal closing revenues. A

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Tim Sayer returns to Strategic Imperatives as COO

Strategic Imperatives today announces the appointment of Tim Sayer as Chief Operating Officer (COO) and Matt Brewster as Chief Technology Officer (CTO

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