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Most Popular Communication Software News Stories

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Tekton looks to create an ‘upheaval’ in the UK billing market

Posted on 15/07/2019
Following a beta launch earlier this year a new entrant to the UK comms billing market aims to 'create upheaval' among established channel billers as

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Experience Avaya – Singapore

Posted on 01/07/2019
Experience Avaya Jim Chirico, CEO of Avaya, has had a pretty eventful eighteen months sailing the ship. Not only did he lead the company out of Chapt

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Union Street joins Institute of Customer Service

Posted on 18/06/2019
Union Street Technologies has become a member of the Institute of Customer Service. This move reflects the company’s commitment to deliver outstanding

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Aurora launches as new independent business

Posted on 13/06/2019
As of April 1st, 2019 Aurora Kendrick James Ltd (Aurora) became its own independent reseller software company. While still independent, Aurora remains

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Tollring launches hybrid iCall Suite for on-premises PBX

Posted on 13/06/2019
Tollring has announced the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone

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Red Box selected as preferred partner for voice data insights on Dynamics

Posted on 10/06/2019
Red Box has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the da

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Tollring makes KPI-driven insights accessible for SMEs

Posted on 04/06/2019
Tollring has announced a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-mar

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Tango and ASC enhance compliant mobile communications recording solutions

Posted on 04/06/2019
Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises. The joint solution leve

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Retailers neglecting Facebook and Twitter turn consumers off

Posted on 24/05/2019
Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements,

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Akixi analytics products now available with VanillaIP

Posted on 22/05/2019
VanillaIP has struck a deal with analytics specialist Akixi to give resellers the opportunity to drive up ARPU, margin and deal closing revenues. A

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Tim Sayer returns to Strategic Imperatives as COO

Posted on 10/05/2019
Strategic Imperatives today announces the appointment of Tim Sayer as Chief Operating Officer (COO) and Matt Brewster as Chief Technology Officer (CTO

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Tony Martino

Tollring reports 337% growth in endpoints/licenses

Posted on 03/05/2019
Tollring has reported exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to co

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Tollring partners with Novum Networks in Australia

Posted on 18/04/2019
Novum Networks has chosen to partner with Tollring to deliver iCall Suite call analytics and recording to its partners and customers across Asia Pac.

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Kakapo launches Twitter queues for BroadWorks

Posted on 17/04/2019

Kakapo Systems has today announced the general availability of its Twitter queues for BroadSoft. This is an extension of the Unity Contact Center…

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Union Street completes Streets Ahead Tour

Posted on 15/04/2019
Union Street Technologies recently held the Irish leg of its ‘Streets Ahead Tour’. Starting at the luxurious Marker Hotel in Dublin, then moving on to

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TeamViewer integrates with Zoho CRM

Posted on 15/04/2019
TeamViewer has announced that its remote assistance platform is fully integrated with Zoho CRM, a cloud-based customer relationship management platfo

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First swcomm employees complete apprenticeship scheme

Posted on 10/04/2019
The first raft of employees has completed South West Communications Group’s inaugural apprenticeship scheme. Initiated in 2017, swcomms’ board has

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James Emm and Phillip Reynolds hand over the reins at Oak

Posted on 03/04/2019
Oak Innovation merged Oak Innovation, based in the UK, and OakSI, based in Canada, to acclerate their move to the cloud. The combined company will

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Daryl Pile

Gamma launches The Technical Alliance Programme

Posted on 03/04/2019
Gamma has launched a new tier to their Partner Programme. The Technical Alliance Programme aims to recognise Gamma partners who are committed to keepi

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TeleWare launches IM & group messaging on Re:Call

Posted on 03/04/2019
TeleWare has extended the capabilities of its communications app, Re:Call, by introducing instant messaging (IM) and group messaging. Re:Call provi

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