24 Seven Communications launches Pod at Channel Live!
Posted on 02/09/2019
In this interview Alex Grant, Director of 24 Seven Cloud Communications Limited, about the launch of their new UC platform, Pod, at Channel Live
Co
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Honeywell goes global with Guided Work Solutions
Posted on 22/08/2019
Honeywell has announced two new resellers to help bring its Guided Work Solutions software offering to small- and medium-sized distribution centres gl
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Masergy launches Intelligent Service Control portal
Posted on 07/08/2019
Masergy today announced the next evolution of its Intelligent Service Control (ISC) portal that enhances the application user experience, transparency
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Too much choice for VoIP says Amvia
Posted on 22/07/2019
A rapid increase in the number of VoIP providers in the UK has given businesses around the country a wealth of extra choice – but this isn’t necessari
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Tekton looks to create an ‘upheaval’ in the UK billing market
Posted on 15/07/2019
Following a beta launch earlier this year a new entrant to the UK comms billing market aims to 'create upheaval' among established channel billers as
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Experience Avaya – Singapore
Posted on 01/07/2019
Experience Avaya
Jim Chirico, CEO of Avaya, has had a pretty eventful eighteen months sailing the ship. Not only did he lead the company out of Chapt
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Union Street joins Institute of Customer Service
Posted on 18/06/2019
Union Street Technologies has become a member of the Institute of Customer Service. This move reflects the company’s commitment to deliver outstanding
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Aurora launches as new independent business
Posted on 13/06/2019
As of April 1st, 2019 Aurora Kendrick James Ltd (Aurora) became its own independent reseller software company. While still independent, Aurora remains
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Tollring launches hybrid iCall Suite for on-premises PBX
Posted on 13/06/2019
Tollring has announced the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone
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Red Box selected as preferred partner for voice data insights on Dynamics
Posted on 10/06/2019
Red Box has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the da
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Tollring makes KPI-driven insights accessible for SMEs
Posted on 04/06/2019
Tollring has announced a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-mar
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Tango and ASC enhance compliant mobile communications recording solutions
Posted on 04/06/2019
Tango Networks and ASC are partnering to bring enhanced compliant mobile communications recording solutions to enterprises.
The joint solution leve
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Retailers neglecting Facebook and Twitter turn consumers off
Posted on 24/05/2019
Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements,
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Akixi analytics products now available with VanillaIP
Posted on 22/05/2019
VanillaIP has struck a deal with analytics specialist Akixi to give resellers the opportunity to drive up ARPU, margin and deal closing revenues.
A
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Tim Sayer returns to Strategic Imperatives as COO
Posted on 10/05/2019
Strategic Imperatives today announces the appointment of Tim Sayer as Chief Operating Officer (COO) and Matt Brewster as Chief Technology Officer (CTO
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Tollring reports 337% growth in endpoints/licenses
Posted on 03/05/2019
Tollring has reported exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to co
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Tollring partners with Novum Networks in Australia
Posted on 18/04/2019
Novum Networks has chosen to partner with Tollring to deliver iCall Suite call analytics and recording to its partners and customers across Asia Pac.
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Kakapo launches Twitter queues for BroadWorks
Posted on 17/04/2019
Kakapo Systems has today announced the general availability of its Twitter queues for BroadSoft. This is an extension of the Unity Contact Center…
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Union Street completes Streets Ahead Tour
Posted on 15/04/2019
Union Street Technologies recently held the Irish leg of its ‘Streets Ahead Tour’. Starting at the luxurious Marker Hotel in Dublin, then moving on to
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TeamViewer integrates with Zoho CRM
Posted on 15/04/2019
TeamViewer has announced that its remote assistance platform is fully integrated with Zoho CRM, a cloud-based customer relationship management platfo
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