Customer Experience | Comms Business

How to build memorable experiences in the experience economy

Ali Hastings, senior channel director, Avaya UK and Ireland, discusses the new way of thinking that will help businesses succeed. In 1998, writers

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Optimising the contact centre experience for the post-pandemic consumer

David Evans, head of product management, Vonage, outlines the innovations that will ensure contact centres are well placed to add value to the custome

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Upcoming webinar: the power of single-stack purchasing

In today’s fast-moving digital landscape, the definition of acceptable customer experience (CX) is evolving rapidly. With this in mind, Content Gur

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Digital Space invests in new supply chain service

Managed services provider Digital Space has unveiled its new supply chain service, Tech Space. Tech Space aims to transform how Digital Space custo

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Tollring announces iCall Suite upgrade

Tollring has announced an upgrade to its iCall Suite cloud call reporting solution, featuring additional analytics capabilities and a focus on custome

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Beyond voice

Andrew Tucker, success manager, Cirrus, explores the future of customer services. In little more than a year, the number of people using Microsoft

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Content Guru and Wavenet join forces

Content Guru and Wavenet have announced a new alliance that will see the two companies deliver transformational communications technology to organisat

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Delivering customer experience success in a post-pandemic world

As we take our first tentative steps into a post-pandemic world, companies in every industry are facing the harsh realities of recession. With busines

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A disruptive opportunity for resellers

Anthony Buxton, CEO at PromptVoice, discusses how Hosted on Hold is disrupting the Music on Hold market. It’s very rare that something truly disrup

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Purchasing behaviour

The market’s purchasing behaviour has been visibly transitioning for some time as customers look for simple methods to deploy software and solutions a

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Matrix247 partners with Cirrus to deliver customer experience solutions

Cirrus, a supplier of omni-channel cloud Contact Centre Solutions (CCaaS), has announced a partnership with Matrix247, a telecommunications service co

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Sabio expands into France with Coverage Group acquisition

Sabio Group has announced the acquisition of Coverage Group, a french provider of customer experience and communications technology solutions. The acq

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Contact Centres benefit from ‘New Normal’ during COVID-19 pandemic

Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav

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Online Exclusive

Why does Customer Experience Matter? Avaya

In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…

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Avaya launch Customer Engagement tools with Afiniti

At its Avaya ENGAGE 2020 user conference this week, Avaya and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya I

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Panasonic integrates with Netcall’s CX platform

Panasonic today announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platfor

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Quadient unlock customer experience revenues for resellers

Quadient, expert in Customer Communications Management (CCM), has announced a reseller partnership with digital and customer experience transformation

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Leeds City Council selects Sabio for real-time customer satisfaction survey solution

Leeds City Council has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of th

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UK companies face boycotts for poor service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8x8, which

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