Customer Experience | Comms Business

Sabio expands into France with Coverage Group acquisition

Sabio Group has announced the acquisition of Coverage Group, a french provider of customer experience and communications technology solutions. The acq

Read

Contact Centres benefit from ‘New Normal’ during COVID-19 pandemic

Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav

Read
Online Exclusive

Why does Customer Experience Matter? Avaya

In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…

Read

Avaya launch Customer Engagement tools with Afiniti

At its Avaya ENGAGE 2020 user conference this week, Avaya and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya I

Read

Panasonic integrates with Netcall’s CX platform

Panasonic today announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platfor

Read

Quadient unlock customer experience revenues for resellers

Quadient, expert in Customer Communications Management (CCM), has announced a reseller partnership with digital and customer experience transformation

Read

Leeds City Council selects Sabio for real-time customer satisfaction survey solution

Leeds City Council has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of th

Read

UK companies face boycotts for poor service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8x8, which

Read