Customer Experience | Comms Business

Avaya launch Customer Engagement tools with Afiniti

At its Avaya ENGAGE 2020 user conference this week, Avaya and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya I

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Panasonic integrates with Netcall’s CX platform

Panasonic today announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platfor

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Quadient unlock customer experience revenues for resellers

Quadient, expert in Customer Communications Management (CCM), has announced a reseller partnership with digital and customer experience transformation

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Leeds City Council selects Sabio for real-time customer satisfaction survey solution

Leeds City Council has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of th

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UK companies face boycotts for poor service

Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8x8, which

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