Most Popular Customer Experience News Stories
Posted on 15/12/2021
monday.com and Cemantica have announced a partnership to develop customer experience management solutions.
The two companies aim to help companies
Posted on 08/12/2021
Digital CX transformation specialist Sabio has been named Genesys’ Partner of the Year for EMEA.
Sabio picked up the award at Genesys’ annual Partn
Posted on 06/12/2021
What should we expect to see in the Channel in 2022? Comms Business talks to the experts about their predictions for the coming year.
As we prepare
Posted on 04/11/2021
Ali Hastings, senior channel director, Avaya UK and Ireland, discusses the new way of thinking that will help businesses succeed.
In 1998, writers
Posted on 04/11/2021
David Evans, head of product management, Vonage
, outlines the innovations that will ensure contact centres are well placed to add value to the custome
Posted on 11/10/2021
In today’s fast-moving digital landscape, the definition of acceptable customer experience (CX) is evolving rapidly.
With this in mind, Content Gur
Posted on 30/09/2021
Managed services provider Digital Space has unveiled its new supply chain service, Tech Space.
Tech Space aims to transform how Digital Space custo
Posted on 28/09/2021
Tollring has announced an upgrade to its iCall Suite cloud call reporting solution, featuring additional analytics capabilities and a focus on custome
Posted on 27/05/2021
Andrew Tucker, success manager, Cirrus
, explores the future of customer services.
In little more than a year, the number of people using Microsoft
Posted on 12/05/2021
Content Guru and Wavenet have announced a new alliance that will see the two companies deliver transformational communications technology to organisat
Posted on 10/05/2021
As we take our first tentative steps into a post-pandemic world, companies in every industry are facing the harsh realities of recession. With busines
Posted on 26/10/2020
Anthony Buxton, CEO at PromptVoice, discusses how Hosted on Hold is disrupting the Music on Hold market.
It’s very rare that something truly disrup
Posted on 04/09/2020
The market’s purchasing behaviour has been visibly transitioning for some time as customers look for simple methods to deploy software and solutions a
Posted on 22/07/2020
Cirrus, a supplier of omni-channel cloud Contact Centre Solutions (CCaaS), has announced a partnership with Matrix247, a telecommunications service co
Posted on 06/07/2020
Sabio Group has announced the acquisition of Coverage Group, a french provider of customer experience and communications technology solutions. The acq
Posted on 03/06/2020
Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav
Posted on 03/04/2020
In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…
Posted on 06/02/2020
At its Avaya ENGAGE 2020 user conference this week, Avaya and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya I
Posted on 20/01/2020
Panasonic today announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platfor
Posted on 24/10/2019
Quadient, expert in Customer Communications Management (CCM), has announced a reseller partnership with digital and customer experience transformation
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