Contact Centres benefit from ‘New Normal’ during COVID-19 pandemic

Employers and agents across the UK contact centre industry are already benefiting from the ‘new normal’ of home-based working, and the reasons why hav

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Why does Customer Experience Matter? Avaya

In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…

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Avaya launch Customer Engagement tools with Afiniti

At its Avaya ENGAGE 2020 user conference this week, Avaya and Afiniti have announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya I

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Panasonic integrates with Netcall’s CX platform

Panasonic today announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platfor

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Quadient unlock customer experience revenues for resellers

Quadient, expert in Customer Communications Management (CCM), has announced a reseller partnership with digital and customer experience transformation

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