CTI Group Gain Avaya Accreditation Worldwide

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Proteus from CTI Group, a global provider of call analysis software for the communications industry, has been accredited for use on all Avaya communications platforms including MultiVantage and IP Office on a worldwide basis

The accreditation means that Proteus has undertaken exhaustive interoperability testing with Avaya PBX systems, successfully passed all criteria specified and is now fully approved for use with Avaya systems

Adrian Burt, Senior Vice President for Sales and Marketing at CTI Group commented, “The accreditation for Avaya, coming on top of the similar recent announcement for Cisco Systems, further positions CTI Group as the leader in the communications management market and recognises Proteus as the de facto call management product for IP Based communications systems.”

MultiVantage and IP Office Avaya, a multi-national vendor, has been a consistent market leader in communications and achieved considerable success with their IP based PBX.

Adrian Burt continued, “Proteus was the first call management system to work with IP based PBX systems and users will be able to benefit from the experience CTI Group has built in addressing IP based applications with both stand alone systems and networked based multi-branch organisations requiring centralised call management and reporting. Additionally, Proteus integrates both fixed line and mobile communications costs, email monitoring and Internet usage in a single application and is therefore ideal for convergence based solutions.”

CTI Group Channel partners have benefited from a continuous product development program and world class support. Innovative sales tools such as return on investment modeling and their ‘Guide to better Call and Communications Management’ have contributed to a market leadership position which was formally recognised when CTI Group won the ‘Best Channel Support’ award at Comms Channel. The company was also a finalist in ‘Best Channel Training and Development’ category.

Adrian Burt concluded, “The worldwide sales of IP PBX systems increased in all regions in Q2 2005 compared to 2004 according to analysts MZA. Penetration increased to 11% of the total extensions sold with Avaya, according to MZA, achieving significant growth. Avaya accounts for just under twenty percent of all IP extension sold meaning that CTI Group channel partners have a fantastic opportunity to gain incremental sales.”