Mobile workforce at home with new housing management technology

1 min read Networks & Network Services
Enterprise mobile technology group, 1st Touch, has launched 1st Touch Mobile Workforce, a new enterprise-wide software solution that delivers a complete mobile workforce management solution for social housing, property services organisations and local government. Existing clients include Coast & Country, Powys County Council and the Vale of Aylesbury Housing Trust.

The system manages, supports and controls mobile operatives across all aspects of housing management including: property maintenance, inspections, mobile service provision, asset management, responsive repairs, utilities (gas and electric) and performance monitoring together with voids and contract management.

1st Touch Mobile uses low airtime usage, smart client technology that automates the links between the field-based mobile operative’s PDA and the housing organisation’s back office systems, its depots and the warehouse.

In marked contrast to other costly always on mobile solutions, 1stTouch Mobile Workforce can work with or without a signal, transmitting encrypted, secure data in periodic small bursts. This innovative approach, it is claimed, reduces typical communication costs by up to 75 %.

1st Touch Mobile Workforce also supports adherence to the wide portfolio of best practice, compliance and legislative pressures currently faced by housing organisations including: Decent Homes standards; Lone Worker Protection guidelines; Health and Safety directives and regulatory compliance.

John Stabler, MD of 1st Touch, said that 1st Touch Mobile Workforce goes further than the market has previously been able to offer. “Many mobile solutions are only partial answers, with specific vendors focussing on their own functional aspects of the mix. 1st Touch Mobile Workforce unifies all the different back office functions providing the mobile operative and management alike with a single, easy to use integrated solution. The results are striking.

“This is especially true in the social housing sector,” said Stabler. “With The Office of the Deputy Prime Minister committed, in response to the Gershon review, to achieving savings of £274 million, £550 million and £835 million in housing over the next three years, the efficiencies that mobile technology can bring to the management and maintenance practices of Local Authorities and Housing Associations are considerable.”