Nick Hendry, senior IT support officer at NCB commented: “Working with organisations from across the voluntary, statutory and private sectors, NCB undertakes around 60 individual projects each year to improve the lives of some of the most vulnerable children in the UK.
“As you can imagine, working with a partner organisations on that many projects a year - not to mention the number of calls and website enquiries we field every day - places a huge demand on our IT infrastructure.
“It soon became apparent that the most efficient and cost effective way to manage our IT was a combination of physical and virtual infrastructure, but we did not have the expertise to facilitate this in-house. This is where TIG came in, offering us a mixture of IT consultancy and managed services, enabling NCB to meet its demanding and highly specific IT requirements.”
“NCB had a number of criteria that needed addressing: first, help in formulation of their IT roadmap; secondly, daily support, infrastructure health checks and server patching; thirdly, full major incident management and troubleshooting, and crucially, access to 24/7 IT support,” added Adam Maurice, managing director of The Internet Group.
“Yes, we provide NCB with a portfolio of fully managed services and the reports to check and analyse our work, but there’s more to it than that.
“We provide quarterly visits, advice on industry best practices and NCB benefit from a dedicated Service Delivery Manager who is responsible for the management of statistics, reporting and a point of contact for all support requests. All of this gives NCB the peace of mind that we know exactly what is best for its IT in terms of linking it back to end user requirements,” Maurice ended.
Hendry finished: “Working with TIG has allowed us to make use of a range of services to solve our virtualisation and IT management issues; in turn leaving us to concentrate on the most important issue - looking after the welfare of Britain’s children.”