Tomorrow: how can you meet demand for service quality?

1 min read Call Services
Businesses are taking a close look at their customer experience (CX) strategies to ensure they can survive and thrive in the current climate. This presents huge opportunity for channel partners.

Tomorrow, Comms Business and Content Guru will discuss how channel partners can create a competitive advantage for their customers whilst winning high-margin, fast-tracked deals. Register for the webinar here.

Robinder Koura (pictured right), partners director – global, Content Guru, and his colleague Edward Winfield, director of global partnerships, will discuss how channel partners can help their customers meet demand for service quality without extensive investment in inefficient, bolt-on additions to customers’ CX estates.

During the webinar, you will find out how to:

  1. Seamlessly integrate Microsoft Teams into your customer’s CX estate, so that their back-office experts and front-office customer service specialists can work together, and you can create high-margin business that is churn-resistant and long-lasting.
  2. Take control of your customer’s drive for workforce optimization, by offering an AI-backed WFM tool, creating a whole new area of value for your Channel Partner business.
  3. Ensure your customers process inbound consumer calls flawlessly, by replacing antiquated ‘press 1 press 2’ IVR with ‘say what you want’ Natural Language Processing, establishing your Channel Partner business as a high-value AI leader.

The webinar will be held on Wednesday 10th February 2021 at 10:30 GMT. You can register here.