Anthony Moorby, number manager sales specialist at Invosys, explains why Direct routing via Microsoft Teams with transform telephony
Over the past year, our world has evolved more rapidly than anyone could have predicted. Change is becoming an everyday practice as we learn to expect the unexpected.
Although a more flexible approach to home and office working has been bubbling away for some time, the pandemic acted as a catalyst for a more definite shift to hybrid working — forcing businesses to accelerate the changes already in motion.
Across almost every industry, organisations have had to quickly adapt their processes and communications systems to facilitate this change. But why not take it one step further and disrupt the telecoms industry like no company has ever done before?
A conventional framework
Any business receiving inbound, external calls is connected to the UK’s public telephone network. Typically, this connection is routed via PBX hardware installed at the business’ premises. However, the shift to remote working has meant many companies have had to consider other solutions to ensure calls are picked up while employees are working from home.
Internally, communications between colleagues have far from suffered (although we probably all miss the regular chats by the kettle!). On the contrary, platforms such as Slack, Zoom and Microsoft Teams have thrived, providing a convenient communication channel via instant messaging, voice or video calling.
Businesses that have engaged in remote working on a more permanent basis will undoubtedly be familiar with Microsoft Teams. This platform has grown exponentially over the past 12 months, increasing from 44 million registered users in March 2020 to 145 million in April 2021! Teams’ popularity is due primarily to its intuitive nature and variety of features, offering a Cloud-hosted system for files, chats, video calls, meeting scheduling and much more.
While Teams is invaluable to connect with other users, individual accounts can’t be assigned a phone number, meaning nobody outside of your organisation can dial a number to get in contact. But all of this is about to change.
A groundbreaking solution
Introducing MS Teams Direct Routing: Invosys’ answer to integrating your telephone systems into your business’ day-to-day use of Microsoft Teams.
MS Teams Direct Routing enables you to route calls to and from Microsoft Teams, utilising all the advanced features of Invosys’ comprehensive Number Manager. This PSTN solution will give you complete control of your call flows — all from one place. Using the direct routing solution, you can quickly and easily synchronise your Microsoft Teams users with the Number Manager service at the click of a button.
Not only does the product offer both flexibility and control over which numbers are presented on outbound calls, but it also supports porting so that you can bring your own number ranges with you to ensure consistency with your current phone solution. MS Teams Direct Routing also allows you to blend Microsoft Teams user destinations with mobile, hosted devices or SIP destinations for a fully diverse virtual team — giving you the freedom to record your inbound and outbound calls securely.
A progressive approach
Cloud-based hosted telephony with the convergence of telecoms and IT has been promised by various organisations for over a decade. The time has come for someone to step up.
At Invosys, we’re passionate about delivering innovative, forward-thinking solutions to businesses so that they can operate efficiently and smoothly. Our feature-packed telecoms solutions are the perfect addition to Microsoft Teams, adding extra value CLI flexibility and cost savings on outbound calls.
Now is the time to be an early adopter of such a progressive solution. So, take the opportunity to make a margin before it’s too late. Forget the rule book and get ready for disruption.
Interested? Our team is available to provide a thorough demonstration of the product’s capabilities. Get in touch to book a free demo today. Or, tune in to our free webinar on the 12th of May to learn more about this solution.