Camden Converges

Camden Converges
Don Smith (CEO Mitel), Ty Gardner (Universal), Mark Dix (LB Camden) & Graham Bevington (MD EMEA Mitel)

The recent Mitel Forum held at the Radisson Edwardian Hotel threw up the opportunity for their resellers to take their major clients to meet senior executives from the vendor and see new products and applications being introduced.

One such reseller, Universal Group of Hertford, met up with Comms Business Magazine together with one of their customers, London Borough of Camden, to explain the solutions they were deploying.

Mark Dix, E-Services Technology Manager for Camden, runs a communications infrastructure that stretches across 120 sites,

“We have some 16 SX2000 switches supporting around 5,500 telephones. Since Universal took over the support and maintenance contract earlier this year we have explored many of the newer applications that Mitel has to offer. In particular we have started to deploy the new 3300 ICP platforms which in turn enable Camden to roll out applications such as their 6510 unified communications and Mitel Teleworker.”

Camden has also installed four Mitel 6100 contact centres from Universal in their housing, service desk, education and personnel departments along with IP DECT, Your Assistant and Enterprise Manager – a network management tool.

“We are looking to provide the council with a sound infrastructure upon which to run professional services to residents as well as the business community,” says Dix.

Ty Gardner, Marketing Director at Universal commented, “This contract represents the culmination of two years hard work by the Universal team. It is a significant contract win. The solutions we are providing Camden are an evolutionary progression to IPT from their base of SX2000 systems via 3300 ICP. They will progressively replace the older switches at a pace that suits the business needs of Camden. Increasingly we see home working applications being deployed across all customer sectors and this work life balance is important for the Counil as well. The communications set up we have here facilitates a robust home worker solution with Mitel applications running over a Cisco infrastructure.”

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