“Chris came here with a clear insight of the industry and a unique perspective on the independent channel in particular,” says Boden. “He has helped me to review our current structure and has recommended and helped to implement changes that will enable us to build on the successes of recent years.”
The results of that review were revealed towards the end of last year, when Mainline announced plans to revamp its field-based operations to enhance the levels of service it provides to the dealer community.
“I am delighted to have spent such a rewarding and fulfilling six months with Mainline,” says Hough. “When I arrived here, I said that certain distributors stood out from the crowd in terms of quality of business, commitment to dealers, levels of service, innovation and so on. Having seen the business both from the outside and the inside, it’s obvious that Mainline is one of those distributors”
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