|
||||||||||||||||||
Business challenges |
||||||||||||||||||
From the outset LuxTech recognised the need to differentiate themselves from their competitors. In a market where similar products and services are available from a large number of suppliers it can be very difficult to establish truly unique selling points. Realising that their clients were choosing LuxTech over other providers because of their genuine enthusiasm and personality, this soon developed into a set of core values and company culture that quickly spread throughout the business. As a rapidly growing company, finding the right people for LuxTech presented a key challenge. The technical staff had to be able to talk to customers using clear, understandable language whilst also demonstrating a high degree of technical knowledge. Having now found the right staff, the resulting team offer clients a fresh approach to IT support with many of the conventional hurdles removed. |
||||||||||||||||||
Vendor Partnerships |
||||||||||||||||||
LuxTech supply a full range of hardware and software solutions from many vendors including: |
||||||||||||||||||
|
||||||||||||||||||
|
||||||||||||||||||
LuxTech’s acquisition and business growth strategy is based around ‘convergence’. “We have recognised that convergence can bring major business benefits to the SME sector. SMEs are in business to make money, not buy technology for technology’s sake, SMEs are constantly trying to find ways in which they can improve their operational efficiency, increase their profitability and reduce their costs. Every business in this sector has a very tight budget and they scrutinise every investment more and more carefully to ensure that they are getting the very best value. This is particularly true when it comes to telephone systems and corporate infrastructure where choice is plentiful, and technology moves so quickly that traditional telephony technologies are already becoming obsolete. “Convergence has provided a fantastic opportunity for LuxTech, to offer genuine, valueadded solutions, which can demonstrate real business benefits to existing customers and allow the company to develop new solutions for new clients in new markets. With this approach I believe that everyone wins, the customer gets a far more cost-effective solution and the reseller gets higher margins and more opportunity to develop long-term business relationships. LuxTech has launched in 2006 their first converged solution for a specific vertical market having developed the ‘Integrated Office’, a solution that assists professional services organisations such as legal practices and accountants maximise their fee earning revenue.” |
||||||||||||||||||
Business Outlook and Plans |
||||||||||||||||||
|
||||||||||||||||||
LuxTech can now support services to all business sectors regardless of their technology platform. This deal complements the acquisition that LuxTech made in 2005 of Voice specialist, Communications Support Services Ltd.” |
||||||||||||||||||
Market Observations |
||||||||||||||||||
Lux sees convergence as the future for business communications and believes that resellers that stick to either or data or traditional voice will lose out, both in revenue and in gaining valuable experience of a new lucrative growing market. “The winds of change are blowing, traditional voice vendors are in decline and their resellers are working from smaller and smaller margins. The message is getting through, end-users are beginning to recognise the cost and efficiency benefits that they can gain running their voice, image, and data applications over a single network that will be supplied and supported by one supplier.” |
||||||||||||||||||
|
||||||||||||||||||
High Profile
Uncategorized
More Features...
Most Popular Features
Seismic change
The roadmap: where will it lead the channel?
Software Defined Networking (SDN) Explained
ACCESSORISE!
How can your stories get featured in Comms Business?
Trends in Mobile Distribution
Driving forward the post-Covid contact centre
Liquid Infrastructure – It’s Time to Change the Game
11 years for VAT carousel fraudster
FTTP: The ONLY answer to Digital Britain?
Yes acquired by Vodafone for £30m
4U Buys Dial-a-Phone
Don’t forget the ACCESSORIES!
Managed Service Providers: a model opportunity?
Accessing opportunities
High Profile
What Does the Future Hold for MVNOs?
The smart office – connected tech transforms the workp...
Meeting public sector needs
Dealing with SaaS Disruptors