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Remote working is here to stay; and not just for office workers

Posted on 12/11/2020
Rodolpho Cardenuto, president, applications group at Vonage, examines why organisations of all types and sizes need to wake up to a remote working fut

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“Creating differentiation and value requires more than checking the box.”

Posted on 12/11/2020
A new NICE inContact global research study has detailed the growing role of digital-first omnichannel experiences in fostering customer loyalty and ad

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Creating the next generation of super-agents

Posted on 12/11/2020
Jonathan Maher, enterprise cloud sales leader for Europe at Avaya, explains why employees are an organisation’s secret weapon. Experiences, and th

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Keeping it real: customer experience in the Covid era

Posted on 12/11/2020
Martin Taylor, deputy CEO and co-founder of Content Guru, discusses how the ongoing coronavirus pandemic has changed the customer experience. Custo

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Why should agent engagement be a priority?

Posted on 12/11/2020
Joe Pratten, hosted sales specialist at Gamma, explains why it’s more vital than ever to keep remote contact centre agents engaged and motivated to de

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“It’s not just about answering calls. It’s about making sure you don’t lose a customer.”

Posted on 12/11/2020
Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about the importance of the employee experience and the role the cha

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Evolving customer propositions

Posted on 09/11/2020
Snehal Bhudia, propositions director at BT Enterprise, spoke to Comms Business about how the company approaches evolving its products and services.

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Expanding your network footprint

Posted on 09/11/2020
CityFibre is supporting carrier and national aggregator partners in the delivery of full fibre solutions. Comms Business spoke to Martin Pedler, head

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How can we help you?

Posted on 09/11/2020
In-person customer interactions have been limited this year, so call and contact centres are in the spotlight. Comms Business finds out the state of t

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Three ways to redefine customer commitment post-pandemic

Posted on 05/11/2020
Rodolpho Cardenuto, president, applications group at Vonage, examines the ways businesses can redefine their customer relationships. Back in 1936,

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Serving the everything customer

Posted on 05/11/2020
Natalie Keightley, senior director of solutions marketing at Avaya, examines how brands can deliver the feel-good customer experiences that matter.

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“No organisation can amplify CX without making customer engagement convenient.”

Posted on 05/11/2020
Koby Amedume, EMEA marketing director at NICE InContact, spoke to Comms Business about why CX is amplified in 2020, and how the company’s R&D helps ma

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Learning through adversity: how Covid-19 reprogrammed the role of AI

Posted on 05/11/2020
Martin Taylor, deputy CEO at Content Guru, discusses how the events of 2020 have reshaped the contact centre. In the spring of 2020, reacting to th

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“Chances are you have talked to a chatbot and did not even know it.”

Posted on 05/11/2020
Simon Horton, vice president of sales at Sangoma Europe, spoke to Comms Business about how small and medium businesses are using contact centres and w

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“Remote working opens up the talent pool.”

Posted on 05/11/2020
Nigel Dunn, managing director EMEA North at Jabra, spoke to Comms Business how the contact centre is evolving, and what this means for the future.

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Security must be top priority for contact centres

Posted on 05/11/2020
Jon Dawson, chief revenue officer at Cirrus, discusses three ways that companies can balance compliance requirements to keep consumer data secure, whi

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How have resellers adapted to remote selling?

Posted on 26/10/2020
Jim Preston, VP EMEA Sales at Showpad, discusses what resellers can do to keep making sales in the current environment By now, most of us have adap

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A disruptive opportunity for resellers

Posted on 26/10/2020
Anthony Buxton, CEO at PromptVoice, discusses how Hosted on Hold is disrupting the Music on Hold market. It’s very rare that something truly disrup

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DaaS: the natural next step?

Posted on 12/10/2020
We all know how cloud-based UC technology has revolutionised our industry. Is Device as a Service (DaaS), the natural evolution for the channel? Comms

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Transformation, trust and transparency

Posted on 12/10/2020
Comms Business caught up with Roger Gooden, founding partner and CEO of the Medical Buying Group, to find out more about the new company. Roger Goo

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