Improving service through automation
Posted on 10/10/2019
Automated voices on customer service lines have become all the range for large consumer-focused enterprises but can resellers utilise such a solution,
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Most Popular Features
Demystifying Microsoft Teams 
Managed Service Providers: a model opportunity? 
Software Defined Networking (SDN) Explained 
Feeding dealers – Daisy Communications 
The explosion of Team Collaboration 
The Swan Effect 
Carphone finally gets Hugh Symons 
Trends in Mobile Distribution - 11 years for VAT carousel fraudster
Information is King – Knowledge is Power 
What Does the Future Hold for MVNOs? 
Voice, Data and Mobile Distribution 
The MVNO Challenge 
Gamma Ups The Stakes With Innovative Pricing 
ISDN vs. SIP – No Contest? 
The Impact of 5G 
Hazards of setting up Wi-Fi in the workplace 
Innovate or die – succeeding in a changing telephony market... 
Adding Value to DRaaS 
The Facebook Workplace Explosion – Coolr Interview
The explosion of Team Collaboration
Posted on 07/10/2019
Team collaboration has quickly become one of the one of the hottest trends in the UCaaS space as businesses look to create an efficient dialogue, and
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Labelling goes digital
Posted on 07/10/2019
The humble label, often overlooked and rarely evolved, is critical part of operations for a number of industries, from fashion and food, to pharmaceut
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Video conferencing – aligning to customer expectations
Posted on 29/09/2019
Video conferencing is much more than seeing and hearing the person on the other side of the screen these days, but what are consumer’s expectations an
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A disruptive approach to cloud comms – Twilio
Posted on 29/09/2019
Twilio has gone from strength to strength in the past year, recently closing its $3 billion acquisition of email API platform, SendGrid. Its success i
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MACsec: Next level security for data networks
Posted on 29/09/2019
The integrity of data is still a burning issue. Rather than ignore where responsibilities end, in terms of the protection and security of end users da
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SD-WAN hits the Channel – Open Systems
Posted on 29/09/2019
It is a sign of product maturity when cutting edge vendors let the reins go and start appointing partners as it is a signal that their products are ch
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Delivering the Desktop – An MSP Opportunity
Posted on 23/09/2019
Desktop as a Service (DaaS) could become the new normal for organisations seeking to simplify the provision and maintenance of their PC estate. At the
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SWYX-ing to an OPEX model
Posted on 23/09/2019
SWYX head of operations talks Elliot Mulley-Goodbarne through the last 12 months for the communications provider and where he sees the market developi
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Driving the UCaaS Market
Posted on 23/09/2019
Comms Business talks to Sahil Rekhi, Managing Director, RingCentral, EMEA about Unified Communications in the SME and Mid-Market. What advice does Rek
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Terry McKeever – Tekton Interview
Posted on 23/09/2019
CMB: Are organisations still buying CPE based billing solutions in these days of cloud-based business applications?
Harry Mckeever (HM): In a w
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Connectivity – What does Digital Britain mean for the Channel?
Posted on 16/09/2019
Barely in the job a week, new PM Boris Johnson made some encouraging statements around his intentions for the fibre market. Having previously called t
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Omni-Channel: the gateway drug to AI
Posted on 16/09/2019
Content Guru has had a blistering three years of 30 per cent year-on-year growth and a headcount which has grown 42 per cent, just last year, to nearl
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Online Exclusive
How is staying stuck in your comfort zone, hurting you?
Posted on 16/09/2019
Human beings tend to look for what feels familiar. This is a dangerous comfort blanket in sales. If you’re in IT sales, it’s time to wake up to the fa
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The journey to as-a-service
Posted on 16/09/2019
With more businesses transitioning their data and mission-critical applications to the cloud, acquiring IT products and technology infrastructure thro
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Oulton Hall Shootout
Posted on 02/09/2019
In the second Comms Business Golf Society event of the year Channel golfers descended on Oulton Hall near Leeds for another fantastic day of networkin
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Online Exclusive
24 Seven Communications launches Pod at Channel Live!
Posted on 02/09/2019
In this interview Alex Grant, Director of 24 Seven Cloud Communications Limited, about the launch of their new UC platform, Pod, at Channel Live
Co
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Smart business?
Posted on 27/08/2019
Pure Technology Group have set their sights on leading rather than following in the market. At their recent customer event in Wakefield, pt19, they tr
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Disrupting the mobile industry
Posted on 27/08/2019
Three’s announcement of moving to a 95% cloud business strategy may seem radicle for some so Elliot Mulley-Goodbarne went to find out more about the o
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Visualising new growth, how enterprise is key for the AV market
Posted on 27/08/2019
When you think of the Audio-Visual market, you’d be forgiven for jumping straight to the virtual billboards of Leicester Square.
Certainly, the nam
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