Provisioning power
Posted on 01/12/2020
The need for seamless portals and marketplaces has surged. Comms Business identifies how the channel is keeping pace with growing demand.
Provision
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Most Popular Features
Accelerating time to value 
Software Defined Networking (SDN) Explained 
Brave new digital world 
Channel Live goes online 
The roadmap: where will it lead the channel? 
Seismic change 
Liquid Infrastructure – It’s Time to Change the Game 
The MVNO Challenge 
Round Table 
UC on the Move 
Driving forward the post-Covid contact centre 
Modernising Private Wires 
How can your stories get featured in Comms Business? 
Deploying a new reality 
Up close & Personal 
Trends in Mobile Distribution 
Lan Infrastructure 
The rise of call recording 
Managed Service Providers: a model opportunity? 
Information is King – Knowledge is Power
On the horizon
Posted on 01/12/2020
What does the channel expect to see in 2021? Comms Business finds out...
2020 was the year that no one saw coming, but that does not mean it is now
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Email security alternatives amid Microsoft 365 cloud pandenomics
Posted on 01/12/2020
Richard Botley, cyber resilience strategist at Mimecast, explores the evolving cloud productivity and email security channel landscape.
It was the
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Bouncing back
Posted on 27/11/2020
Richard Eglon, marketing director at Agilitas, discusses why an outcome-based approach will help the channel thrive in 2021 and beyond.
In 2021, th
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The heart of business productivity
Posted on 27/11/2020
Tony Martino, CEO of Tollring, discusses what to expect in the unified communications and contact centre space in 2021.
Collaboration tools such as
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Sonic strategies will take centre stage for businesses in 2021
Posted on 27/11/2020
Jane Craven, sales director at EPOS, explains why audio equipment is stepping into the spotlight.
Events of this year, which forced the acceleratio
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“Managers need to be able to give hints without barging in.”
Posted on 26/11/2020
Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about how management can support their teams using contact centre so
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Why contact centres must embrace the digital revolution
Posted on 26/11/2020
Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021.
A lot has changed for contact centres in 2020. The signif
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Why omnichannel is the ultimate differentiator
Posted on 26/11/2020
Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel.
Even bef
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Click, deliver, repeat: Covid-19 and the subscription economy
Posted on 26/11/2020
Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy.
Even before Covid-1
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Making the most of AI in the future customer experience centre
Posted on 26/11/2020
Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience.
The
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“Being agile is critical in turbulent times.”
Posted on 26/11/2020
Nigel Dunn, managing director, Jabra EMEA North, spoke to Comms Business about how the company has supported its partners through this unprecedented y
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“Businesses have accelerated their digital transformation at an unprecedented pace.”
Posted on 26/11/2020
Adam Wilson, regional channel manager for EMEA at Vonage, spoke to Comms Business about the key differentiators in customer experience, shifting custo
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“The main home worker frustrations are poor communication quality, environmental distractions and comfort.”
Posted on 19/11/2020
Nigel Dunn, managing director at Jabra EMEA North, talks about solving the employee productivity challenge.
CBM: What can be done to aid productivi
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“The digital age has transformed the way customers interact with brands.”
Posted on 19/11/2020
NICE inContact has been positioned the highest overall for its ability to execute in a new Gartner Magic Quadrant for Contact Center as a Service (CCa
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The mergence of unified comms and contact centres
Posted on 19/11/2020
Shaan Sood, European marketing manager at Sangoma, discusses why these two solutions should be a basic requirement for every business.
Before discu
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Building a powerful remote contact centre
Posted on 19/11/2020
Mat Cornish, EU director enterprise cloud, Avaya, discusses the technologies that can empower remote contact centre agents to deliver excellent custom
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Rewarding excellence: The benefits of delivering great customer experiences
Posted on 19/11/2020
Adam Wilson, regional channel manager for EMEA at Vonage, explains why outstanding customer experience hinges on the entire customer journey.
Custo
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The legacy battle is lost – but the investment is not
Posted on 19/11/2020
Andrew Tucker, success manager at Cirrus explains how to deliver true flexibility in an unpredictable environment.
Lockdown in the spring was the b
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Customer service in times of uncertainty
Posted on 19/11/2020
Martin Taylor, deputy CEO & co-founder of Content Guru, explains how today’s retailers can prepare for Black Friday.
2020 has no doubt been a tumul
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