Features | Comms Business | Page 4

Reshaping business connectivity

Mike Tomlinson, managing director of business, Three UK, talks to Comms Business about how the market has responded to the company’s revamped B2B offe

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Selling in 2022

Comms Business shares guidance for resellers and MSPs on how channel sales are changing, and what sales skills and strategies are needed to succeed in

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Adding to your portfolio

The technologies and solutions on offer across the Channel are always evolving. Comms Business shares advice and guidance on how resellers and MSPs ca

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Finding solutions to the complex issues

Are channel businesses being supported in their preparations for the PSTN switch-off and the move to all-IP? Tracey Wright, head of Comms Council UK’s

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The rapid evolution of the workplace

Where, when and how people work has potentially changed forever. Comms Business examines what lies ahead for the workplace of the future. Working p

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A ground up redesign

Craig Howell, partner director, Xelion UK, talks to Comms Business about the new iteration of the company’s flagship telephony platform, as well as ch

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Countdown to 2022

What should we expect to see in the Channel in 2022? Comms Business talks to the experts about their predictions for the coming year. As we prepare

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The new IT partner

To keep pace with evolving customer requirements, MSPs must offer their customers more than just technology. David Inglis, director at Dunedin IT, sha

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Handing over power

With provisioning portals becoming ever more powerful, Comms Business examines how these platforms are opening up new opportunities across the channel

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A sustainable future

Christina Walker, global director of channel at Blancco, examines why collaboration is key in driving sustainability in the channel. The importance

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Building a rocket ship

Steve Rafferty, country manager for the UK and Ireland, RingCentral, talks to Comms Business about building the company’s business across Europe using

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Creating harmony within the channel

Alex Walsh, manager of channels, UK and Ireland, Veeam, outlines three ways to cultivate a positive channel community. It might surprise you to hea

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Instancy and the modern customer experience

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, discusses how to create instant experiences of high quality and consistency. In a

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Contextual contact centres in action

Marie Hamilton, central government account director at Avaya, outlines how HMCTS’ contextual contact centres are driving efficiency results HMCTS i

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Achieving a successful contact centre deployment

NICE and Nuvola Distribution outline how to overcome the pitfalls and problems that can come up when implementing a contact centre. In last week's

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Better together

Hilary King, head of marketing, Akixi, discusses the benefits of bringing call analytics and the customer experience together Customer satisfaction

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Adapting to the new hybrid work world

AVC One spotlights its BroadWorks and Webex Cisco as a Service Solutions... Cisco as a Service Solutions Cisco announced new Webex, Webex Customer E

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Conversational commerce and the evolution of CX post-Covid

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, examines how to deliver outstanding customer experiences. Delivering a superior c

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What are the typical pitfalls and problems of implementing a contact centre?

NICE and Nuvola Distribution outline common teething problems that can occur when implementing a contact centre, and how to avoid these. Part 1

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Who will make the next sale? You, or your competition?

Russell Parker, managing director, AVC One, discusses why Webex UCaaS & CCaaS with AVC One is the perfect partnership. Every customer relationship

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