Features | Comms Business | Page 4

Simplifying mobile

Mark Riddell, channel director at Abzorb, discusses why network flexibility and choice are vital to staying connected to remote employees. The glob

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Continuing to refine your product

Four years on from its UK launch, Xelion is getting ready to release version 7.4. Comms Business caught up with Dave Reynolds, UK managing director, t

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More than ‘just’ a distributor

Comms Business spoke to Jeremy Keefe, the new CEO of Nuvias UC, to find out how he’s settling in. Last month, Nuvias UC, the unified communications

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Build more success

Connectivity is enabling construction firms to progress projects quickly and efficiently. Comms Business assesses the opportunities, challenges and ma

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The future of sales

The world of sales has been turned on its head. Comms Business looks at the types of skills that are needed to survive and thrive in the current clima

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“Technology decisions must be aligned with the changing work landscape.”

Nigel Dunn, managing director for EMEA North at Jabra, talks to Comms Business about the trends and opportunities on the horizon. Comms Business Ma

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Remote working is here to stay; and not just for office workers

Rodolpho Cardenuto, president, applications group at Vonage, examines why organisations of all types and sizes need to wake up to a remote working fut

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“Creating differentiation and value requires more than checking the box.”

A new NICE inContact global research study has detailed the growing role of digital-first omnichannel experiences in fostering customer loyalty and ad

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Creating the next generation of super-agents

Jonathan Maher, enterprise cloud sales leader for Europe at Avaya, explains why employees are an organisation’s secret weapon. Experiences, and th

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Keeping it real: customer experience in the Covid era

Martin Taylor, deputy CEO and co-founder of Content Guru, discusses how the ongoing coronavirus pandemic has changed the customer experience. Custo

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Why should agent engagement be a priority?

Joe Pratten, hosted sales specialist at Gamma, explains why it’s more vital than ever to keep remote contact centre agents engaged and motivated to de

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“It’s not just about answering calls. It’s about making sure you don’t lose a customer.”

Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about the importance of the employee experience and the role the cha

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Evolving customer propositions

Snehal Bhudia, propositions director at BT Enterprise, spoke to Comms Business about how the company approaches evolving its products and services.

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Expanding your network footprint

CityFibre is supporting carrier and national aggregator partners in the delivery of full fibre solutions. Comms Business spoke to Martin Pedler, head

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How can we help you?

In-person customer interactions have been limited this year, so call and contact centres are in the spotlight. Comms Business finds out the state of t

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Three ways to redefine customer commitment post-pandemic

Rodolpho Cardenuto, president, applications group at Vonage, examines the ways businesses can redefine their customer relationships. Back in 1936,

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Serving the everything customer

Natalie Keightley, senior director of solutions marketing at Avaya, examines how brands can deliver the feel-good customer experiences that matter.

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“No organisation can amplify CX without making customer engagement convenient.”

Koby Amedume, EMEA marketing director at NICE InContact, spoke to Comms Business about why CX is amplified in 2020, and how the company’s R&D helps ma

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Learning through adversity: how Covid-19 reprogrammed the role of AI

Martin Taylor, deputy CEO at Content Guru, discusses how the events of 2020 have reshaped the contact centre. In the spring of 2020, reacting to th

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“Chances are you have talked to a chatbot and did not even know it.”

Simon Horton, vice president of sales at Sangoma Europe, spoke to Comms Business about how small and medium businesses are using contact centres and w

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