Reshaping business connectivity
Posted on 04/01/2022
Mike Tomlinson, managing director of business, Three UK, talks to Comms Business about how the market has responded to the company’s revamped B2B offe
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Most Popular Features
Selling in 2022
Posted on 04/01/2022
Comms Business shares guidance for resellers and MSPs on how channel sales are changing, and what sales skills and strategies are needed to succeed in
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Adding to your portfolio
Posted on 04/01/2022
The technologies and solutions on offer across the Channel are always evolving. Comms Business shares advice and guidance on how resellers and MSPs ca
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Finding solutions to the complex issues
Posted on 13/12/2021
Are channel businesses being supported in their preparations for the PSTN switch-off and the move to all-IP? Tracey Wright, head of Comms Council UK’s
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The rapid evolution of the workplace
Posted on 13/12/2021
Where, when and how people work has potentially changed forever. Comms Business examines what lies ahead for the workplace of the future.
Working p
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A ground up redesign
Posted on 13/12/2021
Craig Howell, partner director, Xelion UK, talks to Comms Business about the new iteration of the company’s flagship telephony platform, as well as ch
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Countdown to 2022
Posted on 06/12/2021
What should we expect to see in the Channel in 2022? Comms Business talks to the experts about their predictions for the coming year.
As we prepare
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The new IT partner
Posted on 06/12/2021
To keep pace with evolving customer requirements, MSPs must offer their customers more than just technology. David Inglis, director at Dunedin IT, sha
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Handing over power
Posted on 06/12/2021
With provisioning portals becoming ever more powerful, Comms Business examines how these platforms are opening up new opportunities across the channel
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A sustainable future
Posted on 29/11/2021
Christina Walker, global director of channel at Blancco, examines why collaboration is key in driving sustainability in the channel.
The importance
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Building a rocket ship
Posted on 29/11/2021
Steve Rafferty, country manager for the UK and Ireland, RingCentral, talks to Comms Business about building the company’s business across Europe using
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Creating harmony within the channel
Posted on 29/11/2021
Alex Walsh, manager of channels, UK and Ireland, Veeam, outlines three ways to cultivate a positive channel community.
It might surprise you to hea
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Instancy and the modern customer experience
Posted on 25/11/2021
Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, discusses how to create instant experiences of high quality and consistency.
In a
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Contextual contact centres in action
Posted on 25/11/2021
Marie Hamilton, central government account director at Avaya, outlines how HMCTS’ contextual contact centres are driving efficiency results
HMCTS i
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Achieving a successful contact centre deployment
Posted on 25/11/2021
NICE and Nuvola Distribution outline how to overcome the pitfalls and problems that can come up when implementing a contact centre.
In last week's
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Better together
Posted on 25/11/2021
Hilary King, head of marketing, Akixi, discusses the benefits of bringing call analytics and the customer experience together
Customer satisfaction
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Adapting to the new hybrid work world
Posted on 25/11/2021
AVC One spotlights its BroadWorks and Webex Cisco as a Service Solutions...
Cisco as a Service Solutions
Cisco announced new Webex, Webex Customer E
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Conversational commerce and the evolution of CX post-Covid
Posted on 18/11/2021
Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, examines how to deliver outstanding customer experiences.
Delivering a superior c
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What are the typical pitfalls and problems of implementing a contact centre?
Posted on 18/11/2021
NICE and Nuvola Distribution outline common teething problems that can occur when implementing a contact centre, and how to avoid these.
Part 1
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Who will make the next sale? You, or your competition?
Posted on 18/11/2021
Russell Parker, managing director, AVC One, discusses why Webex UCaaS & CCaaS with AVC One is the perfect partnership.
Every customer relationship
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