Avaya’s Grit Pays Off
Posted on 12/02/2018
Last month saw a momentous occasion in the world of comms as Avaya not only emerged triumphantly from Chapter 11 but also re-listed themselves on the
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Digital Sales
Posted on 12/02/2018
The trouble with digital transformation is that it is everywhere. The term is so broad it can mean anything from deploying an app to adding a portal,
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Software Rules OK
Posted on 05/02/2018
Upon walking into ICUK’s office in Croydon I was overcome with a sense of calm, no-one was on the phone, no one was crying in the corner because of a
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Aggressive Strategies
Posted on 05/02/2018
After stepping into the CEO position at Liquid Voice in the middle of last year Chris Berry has been on a mission to provide value to partners in new
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Distributors Achieving Value-Added Positions with DX?
Posted on 05/02/2018
In the fast-moving ICT market distributors are not immune from the pressures of aligning their business to meet the challenges posed by Digital Transf
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The Wow Factor
Posted on 29/01/2018
At the end of last year Zen took the opportunity at their annual partner day to address technology changes in the market and ask their partners for fe
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Differentiation Success
Posted on 29/01/2018
Comms Business Magazine Talks to Anthony Impey, Founder and CEO of London based connectivity and services firm Optimity about his business and where h
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Just the Ticket!
Posted on 29/01/2018
A typical portal needs to that enables users—whether they are customers, employees, suppliers, or partners—to perform high-value transactions, from si
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CASE STUDY: Network Performance in Pole Position
Posted on 23/01/2018
When it comes to elite motorsport, performance and reliability are critical and every split-second counts on the track. The same is true when it comes
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Wi-Fi is Getting Smarter
Posted on 22/01/2018
One of the most significant benefits of the Social Wi-Fi solution is the ability of customers to log on to the Wi-Fi using their existing social media
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WebRTC Disruption
Posted on 22/01/2018
WebRTC is not a new concept to the world, collectively as a market we have been speaking about it for over five years now. However, it hasn’t really t
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Keeping Service Consistent
Posted on 22/01/2018
With Customer Service Excellence (CX) being touted as the new sales and marketing department and any business wanting to be taken seriously needing to
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Take Me to the Cauliflower
Posted on 15/01/2018
Comms Business Magazine attended reseller Ramsac’s customer GDPR seminar in Surrey last month and met with Managing Director Robert May to find out ho
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SME Procurement is Dead
Posted on 15/01/2018
Compared to the brave new world of cloud-based services and pay-as-you-go charging, the old ways of selecting and procuring business technology appear
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Mean-time-to-innocence
Posted on 08/01/2018
Comms Business Magazine talks to Highlight, a company that has been lighting up the channel with a number of high profile signings for their cloud bas
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Full Fibre Vision
Posted on 08/01/2018
CityFibre’s most recent land grab mission saw them take over the well-established Entanet. On the day the deal concluded, David Dungay caught up with
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Seize the Security Opportunity
Posted on 02/01/2018
Unbelievably in this era of converged complexity and high-profile attacks, security is often an afterthought and seen as the responsibility of an incu
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The UC Battle Continues
Posted on 02/01/2018
In this blog, Patrick Jocelyn, MeetingZone’s Chief Commercial Officer dissects the UC landscape in a bid to determine the winners and losers in the ma
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Contact Centres are being Digitally Transformed
Posted on 18/12/2017
Three Questions: How significant is the role of the contact centre within a Digital Transformation (DX), what do vendors understand by the term ‘Omni-
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Connectivity – Getting Access Right
Posted on 18/12/2017
There are so many options for access these days that you could be forgiven for failing to be up to date with developments and trends in this vital mar
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