Contact centre transformation
Posted on 18/11/2021
Mike Butts, senior solutions marketing manager for customer experience, Avaya, outlines CCaaS use cases for contact centre transformation.
Improvin
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Most Popular Features
Voice in an omnichannel world
Posted on 18/11/2021
Hilary King, head of marketing, Akixi, explains why calls still are important when building out your omnichannel communication strategy.
According
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Building stronger foundations for growth
Posted on 15/11/2021
How is technology shaping the construction and manufacturing sectors? Comms Businesses identifies how technology is dictating the pace of change and p
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AVC One: The go to channel for your reseller business
Posted on 11/11/2021
Russell Parker, managing director of AVC One, discusses 20 years since the company deployed the first broadsoft platform in the UK, and how the teleph
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Delivering a robust cloud contact centre solution
Posted on 11/11/2021
NICE explains how partners can deliver a robust cloud contact centre solution to their customers
The discussion of cloud adoption vs om-prem contac
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The next generation of contact centres
Posted on 11/11/2021
Adam Wilson, strategic partner director, Vonage, outlines why long-term, trust-based partnership is the best way to ensure future success.
There is
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How to satisfy today’s customer with total experience
Posted on 11/11/2021
What strategies are needed to maintain customer loyalty? Jonathan Maher, enterprise cloud sales leader at Avaya, shares his thoughts.
In recent yea
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The value in analytics
Posted on 11/11/2021
Hilary King, head of marketing, Akixi, discusses how resellers can help their customers understand the value in analytics.
The contact centre has e
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A new era for the IoT
Posted on 08/11/2021
The impact of IoT is being felt far and wide, with seemingly unlimited growth potential. Comms Business spotlights how resellers and MSPs can develop
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The importance of… supplier reconciliation
Posted on 08/11/2021
Tekton Billing recently uncovered a reconciliation issue that is more widespread than many may assume. Brett Harvey, head of new business at Tekton Bi
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Transitioning to a fully digital world
Posted on 08/11/2021
14 million copper lines need to convert to digital lines in the next four years. Matt Dexter, head of client partnerships at Openreach, explains why t
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NICE introduces the next leap in CX
Posted on 04/11/2021
NICE explains how to create frictionless experiences beyond the contact center with customer experience interactions (CXi).
With a comprehensive se
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Solutions that put the partner in control of the relationship
Posted on 04/11/2021
Russell Parker, managing director of AVC One, explains why the pandemic changed requirements, but not the platforms.
“As a result of the pandemic,
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How to build memorable experiences in the experience economy
Posted on 04/11/2021
Ali Hastings, senior channel director, Avaya UK and Ireland, discusses the new way of thinking that will help businesses succeed.
In 1998, writers
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Optimising the contact centre experience for the post-pandemic consumer
Posted on 04/11/2021
David Evans, head of product management, Vonage, outlines the innovations that will ensure contact centres are well placed to add value to the custome
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The value of analytics and data-driven decisions
Posted on 04/11/2021
Hilary King, head of marketing, Akixi, explains why data-driven decisions are crucial to the success of any business.
While society might have inst
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Evolving workplaces
Posted on 01/11/2021
Dave Shull, CEO, and Paul Clark, senior vice president of EMEA sales, both from Poly, talk to Comms Business about changing office culture and how to
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Thank you for calling
Posted on 01/11/2021
Call and contact centre solutions are proving an essential string to many reseller and MSP bows. Comms Business talks to the experts about the state o
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Sustainability and the Channel
Posted on 01/11/2021
Comms Business takes a look at the Channel’s efforts to go green, where the industry is falling short and what more can be done to reduce its carbon f
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Navigating the path to 5G SA roaming
Posted on 27/10/2021
By Eyal Zach, director product management, network roaming, TOMIA
Worldwide, the number of 5G connections is projected to grow to 1.1 billion by 20
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