Features | Comms Business | Page 5

Contact centre transformation

Mike Butts, senior solutions marketing manager for customer experience, Avaya, outlines CCaaS use cases for contact centre transformation. Improvin

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Voice in an omnichannel world

Hilary King, head of marketing, Akixi,  explains why calls still are important when building out your omnichannel communication strategy. According

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Building stronger foundations for growth

How is technology shaping the construction and manufacturing sectors? Comms Businesses identifies how technology is dictating the pace of change and p

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AVC One: The go to channel for your reseller business

Russell Parker, managing director of AVC One, discusses 20 years since the company deployed the first broadsoft platform in the UK, and how the teleph

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Delivering a robust cloud contact centre solution

NICE explains how partners can deliver a robust cloud contact centre solution to their customers The discussion of cloud adoption vs om-prem contac

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The next generation of contact centres

Adam Wilson, strategic partner director, Vonage, outlines why long-term, trust-based partnership is the best way to ensure future success. There is

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How to satisfy today’s customer with total experience

What strategies are needed to maintain customer loyalty? Jonathan Maher, enterprise cloud sales leader at Avaya, shares his thoughts. In recent yea

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The value in analytics

Hilary King, head of marketing, Akixi, discusses how resellers can help their customers understand the value in analytics. The contact centre has e

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A new era for the IoT

The impact of IoT is being felt far and wide, with seemingly unlimited growth potential. Comms Business spotlights how resellers and MSPs can develop

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The importance of… supplier reconciliation

Tekton Billing recently uncovered a reconciliation issue that is more widespread than many may assume. Brett Harvey, head of new business at Tekton Bi

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Transitioning to a fully digital world

14 million copper lines need to convert to digital lines in the next four years. Matt Dexter, head of client partnerships at Openreach, explains why t

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NICE introduces the next leap in CX

NICE explains how to create frictionless experiences beyond the contact center with customer experience interactions (CXi). With a comprehensive se

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Solutions that put the partner in control of the relationship

Russell Parker, managing director of AVC One, explains why the pandemic changed requirements, but not the platforms. “As a result of the pandemic,

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How to build memorable experiences in the experience economy

Ali Hastings, senior channel director, Avaya UK and Ireland, discusses the new way of thinking that will help businesses succeed. In 1998, writers

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Optimising the contact centre experience for the post-pandemic consumer

David Evans, head of product management, Vonage, outlines the innovations that will ensure contact centres are well placed to add value to the custome

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The value of analytics and data-driven decisions

Hilary King, head of marketing, Akixi, explains why data-driven decisions are crucial to the success of any business. While society might have inst

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Evolving workplaces

Dave Shull, CEO, and Paul Clark, senior vice president of EMEA sales, both from Poly, talk to Comms Business about changing office culture and how to

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Thank you for calling

Call and contact centre solutions are proving an essential string to many reseller and MSP bows. Comms Business talks to the experts about the state o

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Sustainability and the Channel

Comms Business takes a look at the Channel’s efforts to go green, where the industry is falling short and what more can be done to reduce its carbon f

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Navigating the path to 5G SA roaming

By Eyal Zach, director product management, network roaming, TOMIA Worldwide, the number of 5G connections is projected to grow to 1.1 billion by 20

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