Why contact centres must embrace the digital revolution

Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021. A lot has changed for contact centres in 2020. The signif

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Why omnichannel is the ultimate differentiator

Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel. Even bef

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Click, deliver, repeat: Covid-19 and the subscription economy

Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy. Even before Covid-1

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Making the most of AI in the future customer experience centre

Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience. The

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“Being agile is critical in turbulent times.”

Nigel Dunn, managing director, Jabra EMEA North, spoke to Comms Business about how the company has supported its partners through this unprecedented y

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