"The Samsung Anycall cell phone that I bought from an SK distributor in Incheon on March 13 didn’t work at all," Kim said. "I got a message to check the Universal Subscriber Identify Module card and reset it. I thought it was a problem with the USIM card, a part made by SK Telecom, so I called SK’s call center. But the problem wasn’t resolved."
Kim said he called 16 times to complain and visited the head office twice. Two weeks ago, a head office employee suggested Kim replace his phone with a new model as the original was now out of stock. Kim insisted on receiving the same model which features an automatic overseas roaming service, the reason Kim bought the handset in the first place. Kim complained that SK refused to take responsibility for making faulty products.
Latest posts by (see all)
- Avaya considering $5 billion buy out - March 27, 2019
- Mitel Appoints Graham Bevington as EVP and Chief Sales Officer - April 10, 2015
- Exertis is the New Name for Micro-P - October 24, 2013