|someone in the world that actually cares about them and has their interests at heart. To me it was someone telling me where to go and spend my money which in turn left me feeling like telling them where to get off! At no point did I recall agreeing to this service, and as you can read between the lines, felt it as an invasion of my privacy. Hence I switched off the mobile and had a fantastic two weeks in the sun!|
If, as we are led to believe, T-Mobile is trialling a system to practically eliminate clawback, it would mean dealers would have additional revenue to increase sales. But how would this affect relationships between dealers and other networks if only one network runs a non clawback scheme?
Griffi ths, High Peak Mobiles:
Mayers, Border Mobiles:
To safeguard our commissions, all networks should have some policy in place whereby the dealer can avoid any clawback. If this means tighter credit checks or provide certain proofs then so be it; a customer who does not pay is a liability and none of us want that. If a system is an place that will guarantee my profi ts, then I will use that system.
In my opinion, networks are having their cake and eating it where independent dealers are concerned. Why credit check a customer if there is no risk to them of losing anything other than airtime? When dealers are clawed back they lose the their profi t and stock.
I can only see increased connections via the independent channel for any network offering a no clawback scenario, and a demise in connections via the independent channel for any network not offering security.
Any network offering increased security in who they accept onto their network is going to achieve a better quality of customer, helping to prevent the ones who would disconnect from connecting in the fi rst place, increasing all round profi t margins; a win win situation.
T-Mobile is leading the market in my opinion where customer relations are concerned. It appears to have the fairest upgrade process in place. I don’t seem to be competing with T-Mobile when it comes to retaining a customer; if its available direct, they make it available to me to offer, which is a great positive customer experience. If this is to fi lter through to new connections then T-Mobile will be taking more of the other networks’ customers.
Ratansi, Fones U Like:
T-Mobile’s approach is good for the dealers; it shows it cares, it shows maybe we can work together rather than having this us and them attitude that the other networks have at the moment.
Adding to those T-Mobile new connection quotas is good way to also get rid of poor dealers. I’m not sure if other networks will follow, as claw backs seem to be a very good generator of income for them. Fingers crossed some of the crazy claw back rules by the other networks will be reformed regarding cashback, allowing a fairer system for the indie dealers.
Yes there are some very bad dealers out there who don’t mind making a quick buck and going bust before they can be clawed back. That is something the networks need to work harder to avoid, but defi antly not while painting the ethical, hard working dealers with the same brush. Bravo T-Mobile, other networks maybe you can follow?
The IMPDA (Independent Mobile Phone Dealers Association) is open to all UK dealers and distributors. The aim of the IMPDA is to achieve a level playing fi eld for its members, and to champion quality improvements in the industry for a better future. If you would like to join the IMPDA then simply email email@example.com. If you have a concern or story then either email firstname.lastname@example.org or call 0844 884 9702.
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