Up Close & Personal

Red Box Recorders CEO Lee Jones describes his company as a global provider of voice and data recording solutions that solve often technical and complex business challenges in the most simple and effective manner possible. 

“Headquartered in Nottingham the company has regional offices that now include London, New York, Singapore and Dubai along with a worldwide reseller network of more than 200 partners. Red Box Recorders is one of the most established and fastest growing voice and data recording businesses achieving annual growth of more than 20 per cent for the past five years. This is because we are committed to creating leading edge recording technology to provide the highest levels of functionality and support for unified communications strategies.”

How long in business/turnover/employees etc

Red Box Recorders was established in 2001 as the sales and marketing company for Origin Data Realisation and now employs more than 80 people worldwide with an annual turnover of over £11 million.

Main activities and products/applications sold

The Red Box Quantify Recording Suite is a user-friendly and intuitive voice and data recording software solution that is suitable for companies and organisations of all sizes. It can be tailored to meet precise customer requirements with a wide range of functionality including Quality Management, PCI Compliance, Call Management and Billing, Event Reconstruction and Audio Analytics.

Where’s the market going?

Lee Jones, “We are seeing increasing demand for voice and data recording solutions across the contact centre, financial services, healthcare, government and emergency services sectors, particularly in the UK, North America and Asia Pacific.

This demand is being driven by the need to capture, authenticate, analyse and evaluate multimedia communication from a wide range of data sources including fixed-line and mobile calls, radio, screen, SMS, instant messaging and social media. This is ensuring that organisations are not only fully legally compliant, but is also helping them become more competitive, productive and efficient.”

Married? No

Lives where? Warwick

Kids? Two girls, Aged 10 and 12

What is your favourite car? DB9

What do you drive? Porsche 911

What really gets your goat in business? Lack of common sense

What’s the best advice you’ve ever been given? Be efficient and work smart, surround yourself with good people

And the worst? Just be yourself!

Favourite Film? The Godfather

Who is/was the best James Bond? Sean Connery

Last CD/DVD bought? Emily Sande

Sport? Golf

Favourite team? Coventry City

What’s the best thing you’ve bought this year? Red Box Recorders!

What have you wasted money on? Pets, in particular my daughters pony

If you could pick anyone to go to dinner with who would it be and why? Ranulph Feinnes, doesn’t everyone want to be an explorer!

What could you not live without? 

My daughters

Who’s been your greatest inspiration? Margaret Thatcher

Do you have a hero? Spiderman

If it all went belly up tomorrow, what would you do? Enjoy my life and start again

What would you do if you were invisible? Now that would be telling!

If you could be anyone for a day, who would it be? A Woman

Your best blag ever? Getting my partner to go out with me – she’s way out of my league.

What is on your iPod? Don’t have one – too complicated!

What Gadgets do you have? Strangely I don’t! Just my iPhone.

Your opinion of 3G coverage in the UK is… Not bothered

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David Dungay

Editor - Comms Business Magazine
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