Editorial programme

Synopses for monthly features

Please submit all responses to the editor by the deadline shown. Feel free to contact us with any content questions.

All editorial will be considered based on the merit of the submission alone and is independent of all advertising or event spend with Comms Business or any of its related publications.

We do this to maintain editorial standards and integrity in order to provide our readers with the highest quality of information and expert opinion. This is not negotiable.

November 2021

Submit to: charlotte.hathway@markallengroup.com
Deadline: 16:00 BST Thursday 7th October 2021

Call and contact centres

This feature will examine the call and contact centre solutions being used across the Channel.

We will ask:

  • How are customer expectations changing when it comes to call and contact centre interactions? What does this mean for the offerings channel companies provide for their customers?
  • How has the pandemic impacted on broader trends in the contact centre space? How long-lasting do you expect those shifts to be?
  • What innovations are happening in the call and contact centre space? How has this progressed over the past year? What innovations are coming in 2022 and beyond?
  • Is the gap between capabilities of SMB-focused and enterprise-focused solutions closing? What features are essential for any business, and what are seen as nice-to-haves?
  • What should resellers and MSPs consider when choosing vendors to bring into their portfolios?


This feature will look to provide resellers and MSPs with guidance on how they can develop compelling IoT offerings.

We will ask:

  • What IoT technologies are in demand?
  • What sectors are using IoT? What use cases do you expect to ramp up in the years ahead?
  • How can vendors support resellers and MSPs in developing compelling offerings?
  • How can resellers evaluate their current portfolio? How can they spot obvious gaps?
  • Case studies of IoT projects involving MSPs or resellers, and their partners.

Vertical: channel in… manufacturing and construction

This feature will look at the opportunities, challenges and market movements that are impacting partners selling into the manufacturing and construction sectors. We are looking for insight from vendors, distributors and partners that sell technologies and products to these types of businesses.

We will cover:

  • How is technology changing the manufacturing and construction sector?
  • What technologies are in demand right now?
  • Is there anything specific about the purchasing behaviours of this sector that channel companies should be aware of?
  • How can resellers successfully work with manufacturing and construction customers? Any secrets to success?
  • Are there any regulations or projects the channel should be aware of?
  • What trends are on the horizon?

2021 Monthly Features


Month Market Report #1 Market Report #2 Market Report #3 Supplements
January The cybersecurity opportunity (email, web, data, network, etc.) Selling in 2021 Vertical: channel in… public sector
February Call recording (including mobile recording) Alternative solutions: adding to your portfolio Diversity: why it matters
March Distribution: voice, data, mobile and more Conferencing solutions Vertical: channel in… retail Channel Profiles
April Cloud (direction based on input) Enterprise UC in the SME SIP trunks and phones
May Adding value with Microsoft 5G channel opportunities: do the use cases stack up? Vertical: channel in… healthcare
June Data and analytics: gaining an edge MSPs Mental health IP Telephony Guide
July The power of SD-WAN Reacting to change: the collision of UC and CC Vertical: channel in… finance and banking
August Hosted and cloud-based telephony Mobile World Congress Connectivity (including fibre, 4G and 5G)
September Collaboration Mergers and acquisitions: raising finance Vertical: channel in… education The road to full-fibre
October Billing services Mobile applications and their role in digital transformation Leasing and financing (including SaaS and DaaS)
November Call and contact centres IoT: new reseller opportunities Vertical: channel in… manufacturing and construction
December Preview of 2022 Provisioning portals Workplace of the future

Articles in red are COMMS BUSINESS FOCUS MONTHS (new to 2021) where subjects are also expanded by content and advertising on digital weekly newsletters (x4 to 16,000+ recipients) and news stories on Comms Business Website over the whole month. Extra content allows for extra exposure and involvement with these and extra digital activities to enable lead generation are at a cost. For more information please contact mat.swift@markallengroup.com or call 07919 177099, or moh.lalani@markallengroup.com or call 07766 081822.