Herts based 2 Circles Communications Ltd have received the accolade of O2’s JUC Wholesale Partner of the Year for 2102 to follow up the same award in 2011. The award is given for volume of business placed and customer retention, for which 2 Circles have topped O2’s league table for 8 consecutive quarters since joining the program in January 2011, and have in fact grown their net connections rate quarter on quarter during that period as well.
The quality of 2 Circles’ account management is reflected in their customer retention rate of 99.31% for 2012. As well as cost savings, 2 Circles promise their customers that their call will always be answered their own dedicated account manager who deals with every aspect of their account within 3 rings.
2 Circles’ bill all services on one bill and their easy to use Online Billing Information portal (OLI) allows customers to manage their communications efficiently with great features such as automatic Fraud Alert emails, meaning no nasty surprises at the end of the month. This service has been instrumental in winning a number of key mobile deals.
Steve McConnell, Sales Director explains, “We are very proud to have won this award for the second year running, all of the business has come from our Channel Partners, and this demonstrates the fantastic commercials we can offer them to go and win new business, and those commercials are now even better on the back of this award”.
Anton Le Saux, Head of Partners at O2 says “2 Circles is a key and strategic Wholesale Partner for O2, with an impressive portfolio of clients, demonstrating best in class service to their customers. It was these attributes that led to them being ranked O2’s no 1 JUC Wholesale Partner in 2012”.