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2020 – A big year for Customer Experience

In the recent episode of Comms Business Live David Dungay was joined by Martin Taylor, Deputy CEO of ContentGuru and Matthew Dyer, Go-To-Market specialist from Sabio to talk about trends in Customer Experience for 2020 and beyond.

Martin spoke at length at 2020 and how AI will have a breakout year for the market and how agents will be able to leverage the data insights to deliver enriched experiences moving forwards. Dyer exclaimed that agent feedback is essential to getting the right tools into your contact centre. With the right feedback and input from specialists working in the sector you are selling into partners are able to fashion the right tools for the job. Catch up with this insightful episode below.

Register for the next Contact Centre round table event, supported by Nuvias, which will take place on the 17th December at 11:30. Guests will include Paul Gibbs, Head of UCaaS and Mid-Market – Gamma, Keith Jackson, Director Channel Sales EMEA – 8×8, Aled Treharne, Director of Innovation and Development – Nuvias and Richard Kenny, Senior Product Marketing Manager, Contact Centre – Poly.

Sign up here

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David Dungay

Editor - Comms Business Magazine