According to 3CX their success has come by taking advantage of the growing demand for software based Unified Communications solutions. 3CX has avoided the difficulties now facing the providers of traditional PBX systems that use proprietary hardware, which are struggling with a lack of functionality and high costs. 3CX’s growth is indicative of the broader trend within the telephony market, which is seeing a marked shift away from traditional proprietary PBX systems to VoIP. The research from MZA reveals a 3% increase in the IP extensions market in Western Europe in Q3 2013, with IP extensions representing 57% of the market.
Will Parsons, co-reporter of MZA’s Quarterly PBX/IP PBX Analysis, said “3CX is without question a significant emerging player in the global market for PBX extensions and call control licenses. In a time where businesses budgets are often restricted due to economic constraints, the cost savings, the ease of maintenance and the full functionality of the 3CX Phone System has proved to have a wide appeal in the market place.”
Nick Galea, CEO, 3CX said “Our impressive growth, highlighted in the MZA report, is a testament to high quality of the 3CX Phone System. 3CX Phone System has successfully responded to the urgent need from businesses around the world for a cost effective, software-based, Unified Communications solution. Our phone system offers a feature-rich, yet reliable solution, enabling companies to save money and time so that they can focus on their core business. In 2014 we expect 3CX to go from strength to strength as more businesses make the move from traditional proprietary PBX systems, to VoIP.”