5i extends its portfolio of Cisco CallManager end-user training courses.

Over the last two years, 5i has seen the demand for end-user training increase and a suite of courses are now available for Cisco IP Communications customers. The courses cover handset, administrator and application training with all courses designed to be flexible and customisable to meet exact training needs. An additional suite of courses has also been designed to cover the soft skills required to deliver excellence in customer service and customer care.

Peter Howells, Managing Director at 5i said: “When selling Cisco IP Communications, many partners overlook the importance of training the end-users. They focus on the benefits of the overall solution, but to reap the rewards the key is to train the end-users to navigate around the phones and to use the applications to their full potential. In our experience, end-user acceptance and the full adoption of new technology is accelerated if the users have been professionally trained. It is also a fact that the more training the end-users receive, the less support calls there are, particularly in the first few months after the implementation”.

The full suite of courses can be delivered onsite and can be adapted to suit the exact configuration of the solution deployed on the customer’s site. Courses can include sections on standard and bespoke applications to ensure users have a full understanding of how the applications can be used in their day-to-day work.

Anna Britnor-Guest, Training Director at 5i said: “In addition to the benefits that training provides to end-users, Cisco partners also reap a number of benefits. As an important function in every business, training is widely accepted as necessary and customers are receptive to budgeting the appropriate cost. Including it as part of a proposal provides partners with a differentiator and also presents an opportunity to increase the margin and revenue from an implementation”.

For more information on 5i Training Services, please visit www.5i-training.com or call 01189 885558.

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