The company says that features and benefits include: recording activation/termination with just one key command; no need for additional equipment or capital expenditure; conversion of calls into data files for translation via computer; simple and comprehensive management features; support for remote workers and the introduction of a remote, pin-activated ‘listen-in’ facility. Both call recording and ‘listen-in’ are available to all existing and new 8el CallPort customers.
Says 8el Managing Director Justin Hamilton-Martin, “With an increasing emphasis on issues such as call centre quality control, dispute settlement, audit trails and compliance, we are seeing a growing demand for good quality, easy-to-operate call recording. We’ve developed this feature in line with our clients’ requests for a call recording system that is extremely intuitive to use. It does not require any additional equipment to be installed and there is no capital expenditure- simply a small charge per recording.”
Clients already using 8el’s call recording and listening-in include legal firms, market research and call centres, but this feature is useful for any company needing to record calls, whether on a regular or ad hoc basis, internally or externally. Says Nick Mellor, Technical Operators Director at Wetherby-based Swift Research, “The functionality is fantastic and it is going to save us time and money. Users just log into the browser and it all happens automatically. This also means there is no room for human error.”