8×8, the cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide, today announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact center as a service (CCaaS) capabilities.
Frost & Sullivan Best Practices Awards are given to companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to execute a strategy successfully that results in stronger market share, competitive brand positioning, and customer satisfaction.
“8×8’s portfolio structure has evolved from a primary focus on cloud-based communications solutions to address shifting customer demand for a full suite of contact center capabilities available to users across their organization,” said Robert Arnold, principal analyst at Frost & Sullivan. “The company’s continually enhanced portfolio and streamlined go-to-market strategy encompass the more sophisticated communications and contact centre needs of mid-market and enterprise environments.”
In 2018, 8×8 demonstrated its commitment to driving the future of innovation with the launch of 8×8 X Series, which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre, and one system of intelligence on a single cloud-based technology platform. With 8×8 X Series, businesses communicate faster and smarter to exceed customer expectations.
“Siloed business communications lead to lost revenues from a variety of inefficiencies, including issues with cross-department employee communications, and poor customer service interactions,” said Vik Verma, CEO at 8×8. “8×8 is focused on harnessing the collective wisdom of an organization in order to deliver superior customer experiences and drive revenue as a result. We are honored to receive this prestigious award recognition from Frost & Sullivan as it continues to reflect our ongoing commitment to helping global businesses operate at the new speed of business with a cloud-based communications technology platform that is comprehensive, scalable, and easy-to-use. 8×8 is the only pure cloud provider with wholly-owned core technology and we continue to believe the X Series is a game changer for the industry.”