Highlighting the reasons for choosing Enghouse as their contact centre partner, Richard Brown, Director, activereach, says: “We always look for solutions that work well together, are intuitive, powerful and can be introduced to customers using a modular approach and on a subscription basis without requiring significant upfront investment.
“Enghouse Interactive fits the bill perfectly in that respect. It has a wide range of scalable, flexible applications, covering the full range of contact centre requirements. Critically, its solutions are platform independent, which means that they work with all the leading communications platforms, including Cisco, Microsoft Skype for Business and Avaya, opening up a broader range of customers for us to work with.”
“Our team has extensive experience working with Enghouse Interactive and its range of solutions over a number of years,” continues Brown. “In line with that, I am confident that our consultants will soon be pushing the boundaries of what is possible with the solutions to deliver the very best in customer experience.”
Initially, activereach will be delivering cross-sector campaigns, using Enghouse Interactive Communications Center as part of an integrated solutions offering to customers. There will also be a focus on introducing self-service where possible to drive business efficiency and guide customers through the digital transformation process.
“We will stay abreast of new and emerging technologies,” adds Brown, “particularly in AI and bots, and work with Enghouse to integrate those into our service offering. This awareness helps us to provide a roadmap for our clients and a vision of how we see their market developing over time. Partnering with a dynamic, forward-thinking solutions provider like Enghouse makes this easier to achieve.”