With this option enabled, supervisors are able to view ACD agent lists, summary and detailed statistic reports, BLF displays, as well as control an agent’s status, for example, signing agents in/out of call queues or setting their not-available codes.
This latest enhancement truly enables call centre managers not simply to view their call operations while they are away from the office. But with Akixi’s agent control, they can now be proactive in managing and adjusting their resources immediately, in response to real-time information, directly from the mobile app.
Bart Delgado, Managing Director at Akixi, says “The Akixi team is focused on evolving the product to anticipate and meet the ever-changing needs of our customers, many of which are based in a call centre environment. This latest app release is an exciting development in the evolution of our portfolio and reflects the growing trend towards anytime, anywhere working.”