After the popularity of the Master Class training sessions, AKJ continue to focus on service excellence with the launch of a dedicated customer Resource Centre. This new online service hosts a catalogue of user guides, recorded training sessions, previous Master Classes, product updates as well as other useful documents and tools. The Resource Centre has been created to help customers to use the Affinity billing solution to its full potential.
Alongside the traditional training methods, the new Resource Centre has been a real boost for customer’s new recruits, bringing them up to speed quickly from within their own work environment. Sally Ainsley, Head of Account Management at AKJ says ‘The Resource Centre is such a great tool for our customers, whether they need to know the nitty gritty of WLR3 provisioning or just a simple overview of how mobile phones work – the sessions are aimed at all levels. A major drive for this project was to provide an outlet which helps to answer the more common WLR3 queries which can be solved by the customer without the need to contact Openreach.’
Since the opening week, traffic to the site has been high and has received great feedback from those using the content available. AKJ have plans in the new year for a series of Quick Glance video tutorials which cover simple questions and will only last a few minutes, but allow customers an easily accessible answer.