Alcatel-Lucent Enterprise and Avaya team up

Alcatel-Lucent Enterprise and Avaya has announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS composable solutions to Alcatel-Lucent Enterprise’s global base of customers. In addition, Alcatel-Lucent Enterprise’s digital networking solutions will be available to Avaya customers.

Through the partnership, Alcatel-Lucent Enterprise will offer Avaya OneCloud CCaaS which provides advanced AI, identity and security, workforce engagement management and customer service capabilities to Alcatel-Lucent Enterprise customers. Avaya will offer Alcatel-Lucent Enterprise Digital Age Networking solutions to its customers, covering enterprise wired and wireless connectivity technologies with cloud platform services.

Jack Chen, CEO, Alcatel-Lucent Enterprise, said, “We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions.

“The extensibility and composability of the Avaya OneCloud CCaaS platform allows us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need.”

Jim Chirico, President and CEO, Avaya, added, “We are very excited to partner with ALE to offer our OneCloud CCaaS to their global base of nearly one million customers and nearly 3,000 partners, while bolstering our portfolio with the addition of ALE networking technologies.

“The partnership we announced today is highly complementary and we believe it represents a significant opportunity for Avaya and ALE customers alike to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders.”

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes about the latest technology innovations and business developments across the Channel. Got a story? Get in touch – charlotte.hathway@markallengroup.com.

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