Unified communications (UC) solutions coordinate and simplify management and control of a wide variety of communication methods, including IP telephony, integrated voice and email, conferencing technologies and instant messaging. UC enhances the productivity of individuals, groups and businesses, providing an opportunity for enterprises to improve both customer and employee satisfaction.
"Alcatel-Lucent is pleased to be placed by Gartner in the Leaders Quadrant," said Tom Burns, president of Alcatel-Lucent's enterprise solutions activities. "Products such as the OmniPCX and OmniTouch Unified Communication applications suite are fundamental to transforming services within a business and creating secure, real-time communications between employees, partners and customers."
According to the published Gartner report, "Another key capability of UC is that it offers a method to integrate communication functions directly with business applications; Gartner calls this capability 'communications-enabled business processes.'"
Burns added, "Alcatel-Lucent is addressing the need to bridge communications functions and business applications by incorporating 'user profiling' into its customised planning and ordering processes, which matches the needs of employees and their jobs with technology options. Alcatel-Lucent user profiles allow businesses of every size to fully realise the benefits of UC when building or upgrading their networks."