By bringing together both its Genesys call centre activities and its Enterprise product lines, Alcatel-Lucent says it will deliver a powerful integrated suite of solutions that will feature an expanded set of offerings and broaden the company’s vision for the dynamic enterprise.
Alcatel-Lucent say their evolved dynamic enterprise vision provides leading enterprises with a path for building sustained strategic differentiation by interconnecting their networks, people, and processes and harnessing the connected knowledge of their customers, employees, and partners.
This new stage in the company’s dynamic enterprises approach brings a new method to enhance ‘collaboration’ with cross-channel ‘conversation’ -- as well as enhancing employee and customer conversation management, over time and across any media, in a web 2.0 approach. This new approach augments employee interactions amongst themselves and between companies and their customers. Specific solutions will be unveiled later in the year.
“Our vision for dynamic enterprise elevates the notion of conversation to be in sync with the way people are now communicating across multiple devices and time,” said Nicolas de Kouchkovsky, chief marketing officer for Enterprise Applications, Alcatel-Lucent. “This will require new solutions and a radical new approach.”