The standard is in recognition of Alternative’s high levels of capability across Mitel’s product set, including contact centre and cloud and demonstrates Alternative’s success as a Mitel solutions expert across six verticals including education, professional services, retail and healthcare. Award of the standard was based on direct customer feedback on Alternative’s ability and service, as well as Alternative’s knowledge, training and certification.
Alternative has also recently launched its own in-house-developed Platform as a Service, APaaS (Alternative Platform as a Service for UC & Voice) solution, which uses Mitel’s MiVoice Business. APaaS is hosted and managed across two of Alternative’s Tier 3 datacentres and is directly integrated with Alternative’s existing connectivity and SIP partners. Neil Rampe Commercial & Marketing Director at Alternative said: “This is great news and reflects the depth of knowledge and ability we have working alongside Mitel as a long established partner. Platinum status offers a number of benefits, including securing stronger commercials, meaning we can be even more competitive in the market, as well as provide enhanced technical pre and post, sales support from Mitel.”