AltiGen Communications and VoSKY today announced a partnership bringing advanced Skype-based applications and cost savings to AltiGen’s Voice over Internet Protocol (VoIP) solutions for call centres.
The addition of the VoSKY Exchange VoIP application gateway to AltiGen’s complete line of VoIP Phone Systems will equip call centres with a new remote agent, Web Click2Call, VoIP trunking and global direct inward dial (DID) functionality utilising Skype, the world’s largest VoIP network.
“This partnership adds a series of industry-first features to our VoIP call centre platform that will give our customers useful new call handling abilities as well as further lower their telecom costs,” said Jeremiah Fleming, AltiGen president and COO. “The ability of VoSKY Exchange to route Skype calls through our VoIP business phone system marks yet another milestone in our efforts to deliver innovative new business solutions for the VoIP era.”