Anagram Systems has launched Encore Connect, a software application that enables field based sales staff to access and update customer, prospect and product information via internet enabled smartphones and tablets. Connect has been designed to shorten the sales-cycle by reducing manual administration, freeing up users to focus on generating business.
Connect is a modular extension to Encore, Anagram’s fully integrated business management System for SMEs that combines inventory management with financials, sales order processing and Customer Relationship Management (CRM). Connect users can access Encore via any browser based device with internet connectivity.
Connect has been designed to improve the productivity and efficiency of field-based sales personnel, enabling them to manage customer information, capture sales orders, create quotations, schedule activities and manage their diaries using from wherever they are working.
Andrew Morgan, Managing Director, Anagram Systems comments: “We are delighted to announce the launch of Encore Connect. We have focused on creating an application that automates time consuming sales processes, enabling staff to manage information held in Encore as easily as if they were working in the office. Reduced administration time means sales staff can spend more time talking to customers’ and identifying opportunities for generating revenue.”
“Remote users have access to exactly the same sales environment used by their office based colleagues. This improves the flow of accurate, up to date data between field and office based staff which is key to effective communication and providing joined-up customer service.”
Easy access to customer records and order histories also eliminates the need for sales staff to take hard-copy files and sales brochures to appointments. The ability to capture sales and quotations on the move means sales staff only need to enter information once in order to update Encore. Remote access also reduces the amount of time sales staff need spend in the office completing administrative tasks.
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