Ansaback Contact Centre achieves milestone

The staff and senior management of Ansaback are celebrating this week, as the call centre reached a significant milestone, receiving its 14 millionth call on Monday 28th February at 14.33pm.

Ansaback is a 24/7 contact centre bureau based in Ipswich, Suffolk. Launched in 1998, the call centre has gone from strength to strength, expanding both its inbound and outbound call handling services.

Operating from its 60 active seat call centre, Ansaback manages various call handling, call routing and telemarketing solutions for numerous national and international companies. What’s more, by using its own sophisticated in-house software, CallScripter, Ansaback ensures consistent levels of service are delivered to its customers on every call.

The call centre operates 24 hours a day, 365 days a year and handles approximately 4-5,000 calls per day. Ensuring calls are answered effectively and efficiently requires a significant amount of training, commitment and hard work so Ansaback employees are celebrating this deserved milestone.

Sharon Ball, Operations Director of Ansaback, who took the very first call in the call centre on the day the business started, commented: “The 14 millionth call being handled this week is a great achievement for the company. We pride ourselves in the highest possible caller experience for our customers on every call – so that’s a lot of satisfied callers and we’re looking forward to reaching the next big milestone of 15 million calls in a few months.”

Ansaback now support more than 70 telecoms companies providing round the clock support; encompassing a range of products from fixed lines and broadband; to VOIP, PBX and mobile.

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