ASC Telecom, the provider of call recording and quality management solutions, have formed a strategic alliance with Incanix, the distributor for Alcatel-Lucent in the UK.
“This is a very exciting and ambitious partnership alliance for both ASC and Incanix, as both companies prepare for the joint launch campaign to target new telephony partners in the UK & Ireland. The official launch will commence on the 1st March 2011 and the campaign will be aimed at recruiting new partners, creating awareness of the Incanix & ASC partnership and their respective strengths and capabilities in solution offering to the market.
ASC says it has partnered with Incanix due to its unrivalled position in the Alcatel-Lucent market space and reputation for professionalism and quality. Alcatel-Lucent has appointed Incanix as its key distributor in the UK & Ireland and the company distributes all of Alcatel-Lucent’s convergence solutions; including VoIP, data, security and applications.
ASC’s call recording solutions offer integration with the Alcatel-Lucent OmniPCX telephone system, a product combining VoIP and traditional telephony. ASC’s Call Recording solutions for Alcatel-Lucent are fully Certified for OmniPCX Office and Enterprise and are approved by the Alcatel-Lucent Applications Partner Programme. Incanix will be responsible for selling the complete ASC solution portfolio to its partner base, enabling them to exploit opportunities in the Public Sector, Contact Centre, Financial, Retail and SME markets which require ASC solutions.
ASC will also support Incanix and its partners in promoting its Quality Management software INSPIRATIONpro to End Users. The solution includes Speech Analytics, where calls are presented for evaluation automatically using ‘key word or key phrase spotting’ or ‘emotion detection’.
Gary Grindle, ASC’s UK Channel Manager said; “I am very pleased that Incanix has joined ASC as a strategic partner and are launching a campaign to recruit new partners in UK & Ireland. ASC offers an excellent integration to Alcatel-Lucent’s telephony portfolio and Incanix offers a strong channel programme. Both ASC and Incanix are confident of a bright and successful alliance in the future.”