AudioCodes, a provider of Voice over IP (VoIP) technologies, has announced it has added an IP based call recording solution to the company’s Microsoft Unified Communication product portfolio.
SmartTAP for Microsoft Unified Communications (UC) is a secure call recording solution that enables the recording of key business interactions within the Microsoft UC environment, including Microsoft Lync and Office Communications Server R2. Leveraging years of experience in developing call recording solutions, SmartTAP is built on proven technology that can be easily configured using an intuitive web-based interface. This simplifies system deployment and reduces the need for support. SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments.
“As more Enterprises adopt Microsoft Lync as their unified communications platform, the need to record critical voice conversations is increasing rapidly,” stated Nimrod Borovsky, Vice President of Marketing at AudioCodes. “We are pleased to now offer a call recording solution as part of our overall Microsoft Unified Communications strategy.”
“As the providers of the prairieFyre Contact Center for Microsoft Lync, we have found the SmartTap solution compelling for our Lync-based contact center solutions,” said Chris Courneya, CEO, prairieFyre Software. “SmartTap records calls without consuming valuable resources, such as conferencing services. Instead, it deploys a certified plug-in on the Lync server that decrypts SRTP signaling thereby preserving data integrity, conversation quality and ACD performance.”
Within the SmartTAP environment, voice conversations are recorded in Microsoft’s native RTA codec, and require no additional PBX setup or configuration. SmartTAP is an ideal solution for companies in the financial services sector, as well as other highly regulated industries. In addition to compliance recording, SmartTAP is a complete call recording solution for mitigating liability, customer disputes, and quality assurance.
SmartTAP can be installed on stand-alone servers, or alternatively integrated into the AudioCodes Mediant 1000 platform, that is also qualified as a Microsoft Enhanced Gateway and Survivable Branch Appliance. SmartTAP supports up to 300 concurrent calls on a single server, and compliments the existing line of AudioCodes products for the Microsoft Lync environment, which include support for Lync connectivity into existing TDM PBXs, IP-PBXs,PSTN networks, SIP Trunks, existing IP Phones, Smartphones and more.