Avaya acquires CTIntegrations

Communications and collaboration solutions provider Avaya has announced the acquisition of contact centre software company CTIntegrations.

Based in Texas, CTIntegrations is the company behind CT Suite and its connectors and has been part of the Avaya DevConnect partner ecosystem with many current Avaya customers currently benefiting from CT Suite capabilities that integrate into their Avaya contact centres.

David Austin, GVP corporate development, Avaya said that CTIntegrations brings ‘tremendous talent’ and ‘deep domain expertise’ to Avaya’s contact centre platform, adding value to its innovation engine and ‘super-charging’ its Avaya OneCloud CCaaS solution.

“This acquisition also plays a key role in supporting our overall Avaya OneCloud platform beyond CCaaS, so customers can take full advantage of our composable cloud platform with additional building blocks for solutions optimised to address their specific needs,” he said.

The transaction, terms of which were not disclosed, closed this month and is not expected to have a material financial impact for the current quarter. This week, Avaya also revealed its financial results for the third quarter of fiscal 2021.

Highlights included revenues of $732m, up 2 per cent from a year ago; OneCloud ARR was $425m, up 23 per cent sequentially; CAPS (Cloud, Alliance and Partner Subscription) was 40 per cent of revenue up from 30 per cent a year ago; software and services were 88 per cent of revenue, down from 89 per cent a year ago; and recurring revenue was 64 per cent. 

“Our third quarter represents the fifth consecutive quarter of year over year revenue growth and speaks volumes to the significant progress we’ve made on our transformational strategy,” said Jim Chirico, Avaya president and CEO. 

“Annual recurring revenue, a key indicator of our progress, is outperforming our expectations, up over 275 per cent from a year ago to $425m, 64 per cent of which is deals greater than $1m, consistent with our strong traction in large enterprises. 

“Given this performance, we are again raising our ARR guidance and now expect to cross the $1bn mark by the end of calendar 2022, about a year ahead of schedule.”

The following two tabs change content below.

Melissa Bradshaw

Melissa joined the Comms Business editorial team in January 2021. Following her role as editorial assistant within the Mark Allen Group division MA Music, Leisure & Travel since 2019, Melissa moved over to MA Business in October 2020 and now works as a reporter for two of Mark Allen’s business titles, Comms Business and The Engineer. She is working alongside our editor Charlotte Hathway, writing features and news for the magazine. To get in touch about potential features, contact her at melissa.bradshaw@markallengroup.com.

Latest posts by Melissa Bradshaw (see all)