In time for the start of the festive season, Avaya say they will find a place on holiday wish-lists by transforming the Apple iPhone into a fully-fledged business tool.
Avaya’s one-X Mobile client software, expected to be available in Europe in the first quarter of 2008, will enable the iPhone to be integrated into most enterprise IP telecommunications networks. This will allow employees to add Apple’s iconic device to their Christmas present wish-lists without fear of the IT department dismissing it as ‘incompatible’ with the business’ IT systems and networks.
Avaya say they are ahead of the market in creating software to increase business functionality on the iPhone. From the first quarter of 2008, an easy-to-use, downloadable interface will convert mobile devices from Apple, RIM, Palm, Motorola, LG, Nokia, Samsung, Sanyo, Sony Ericsson and others into another endpoint on the corporate network. From the iPhone, users will have iPhone-optimised access to the Avaya one-X Mobile interface, making the iPhone their personal remote control for enterprise communications.
The benefits of transforming the iPhone into a business device are clear. Employees will remain easily contactable on a single number both in and out of the office, as calls are automatically routed through the company network. They will also have access to all the functionality of their desk phones such as; multi-party conference calling, call transfer and abbreviated dialing. This can improve customer response times, worker productivity and business continuity, whilst reducing call costs.
High employee availability will be mitigated by VIP screening that will allow workers to maintain a healthy work/life balance by screening certain numbers at specific times.