Avaya has announced the global availability of the first phase of its enterprise fixed mobile convergence (FMC) applications, jointly developed with Nokia, for Series 60 platform devices. These downloadable applications transform Series 60 platform mobile devices into virtual desktop phones by enabling mobile workers to access the features and functions of their Avaya Communication Manager office desk phone through an easy-to-use onscreen interface. This is the first tangible result of a strategic collaboration between Avaya and Nokia to deliver enterprise FMC solutions, announced earlier this year, and delivers on their promise to enable mobile workers to productively manage their voice communications with clients and colleagues while reducing enterprise telephony costs. The Series 60 Platform is the world’s most widely adopted smartphone platform, with millions of devices already in use.
Avaya Mobile for Series 60 platform devices extends the reach of enterprise IP telephony by integrating the ubiquity of mobile communications with the reliability and features of enterprise telephony services. The application enhances accessibility of mobile workers with a feature that enables workers to be reached at a single business phone number that rings the desk phone and mobile phone simultaneously, enabling people to be easily reached and productive regardless of their work location.
The applications integrate mobile phones into an enterprise’s business operations, providing centralized intelligence and control of policies between enterprise fixed and mobile voice communications. For example, through the one business number feature, calls made or received on both the desktop phone and the mobile phone can now be recorded or accounted for, which supports compliance with federal regulations, an issue of particular interest to financial services companies and institutions.
With the application, workers can receive calls either on their desktop or on their mobile phone, switching between them transparently as needed. Calls made from a mobile phone appear as if they came from the desktop phone. The intuitive user interface of the mobile phone provides easy access to business telephony features such as abbreviated extension dialing, multi-party conferencing, call transfer, voicemail forwarding, group call features, and call forward to coverage for executive support. Mobile workers also have the flexibility to turn off the business profile as needed while remaining accessible for personal calls, enabling them to separate their business and personal communications on their mobile phones.
“In cooperation with Nokia, we are bringing this solution to market within six months of commencing the joint project, and after conducting extensive testing with customers,” said Geoffrey Baird, Avaya vice president and general manager, Communications Appliance Division. “By bringing together enterprise and mobile networks, Avaya and Nokia are helping companies see the tangible benefits of fixed to mobile convergence.”