Avaya has announced additions to the Avaya Collaborative Cloud with new offers specifically designed for cloud service providers (CSPs) that allow them to brand and deliver Avaya’s unified communications, contact centre and video solutions. The vendor says these offers for CSPs feature flexible choices and pricing models, enabling them to build new revenue streams by delivering open, mobile collaboration and multichannel customer service to their enterprise customers.
According to Avaya the new offers allow CSPs to address the requirements of enterprises worldwide looking for an operational expense (opex) approach to communications and collaboration application and solution enablement. “By offering Avaya Collaborative Cloud solutions, CSPs help organisations improve business agility, and optimise budgets and resources. Enterprises can off-load the challenges of managing BYOD environments, widely dispersed workforces and the shifting demands of end-customers. The new offers enable CSPs to evolve and augment enterprise communications with cloud-based solutions as well as provide greater interoperability across vendors, domains and protocols.”
Rich Costello, senior research analyst, Unified Communications, Enterprise Communications Infrastructure, at IDC, commented, ‘The UC market has been waiting for the expansion of Avaya’s cloud portfolio, so this announcement should be well received. The range of Avaya Collaborative Cloud features and functionality is impressive, and the new offerings add to its cloud portfolio of AvayaLive and Avaya Collaboration Pods solutions. Backed by Avaya’s solid UC technology, Avaya Collaborative Cloud offerings should be especially appealing to Avaya customers making new UC deployment decisions, and to new customers considering UC cloud deployments.”